Head of Client Assessment

2 weeks ago

Birmingham, United Kingdom KPMG-UnitedKingdom Full time

**Job description**

**Service Line Information**

The Operational Excellence Hubs (OEH) are one of the three KPMG Business Services (KBS) delivery groups; the other two are Centres of Expertise (CoE) and Business Partners (BP).

OEH plays a pivotal role in supporting the delivery of the business strategy, by providing an excellent, efficient, collaborative service; we are the hidden heroes and experts that enable our customers to excel every day.

We focus on executing highly effective processes which we continuously improve to ensure that KPMG operates effectively as a business. To excel in our community, you will need to demonstrate a thirst for process excellence, resilience, and collaboration.

The OEH consists of the following Hubs: Business Support Group (secretarial), Create (creative services), CRM (sales management), Finance Operations, People Operations, Talent Acquisition (recruitment operations), Risk Operations and Facilities Operations.

**KPMG Overview**

KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

**The Hub**

ROG is responsible for monitoring the firm's and its individuals' compliance with the firm's professional risk management and quality control policies, procedures, and guidance.

The Group work in collaboration with the wider Risk & Legal community and across the KPMG network to exchange knowledge, develop and improve processes and procedures in response to emerging regulatory, business, and other requirements.

The ROG has an annual gross budget of c4.3 million and consists of c140 team members, on and offshore, grouped into four teams led by dedicated operation's managers:

- Client Assessment Team (CAT) responsible for the centralised client risk assessment (CRA) process and help the firm to appropriately manage risks associated with its clients (e.g. PEPs, Sanctions, Source of Funds) via Client Identification procedures. The CAT has both onshore and offshore delivery components and undertakes thorough CRA's to identify, document and assess financial, reputational, money laundering and regulatory risks associated with its clients.
- 2x Ethics and Independence teams responsible for providing guidance and advice to Partners and the firm's personnel on personal E&I matters and investments in accordance with regulatory requirements and play an important role in running related processes and procedures to ensure compliance.

**Role Description**
- The Head of Client Assessment and Sentinel Operations reports to the Head of Risk Operations with responsibility for all aspects of the Client Assessment and Sentinel teams including strategy, people management, budgets/work force planning and service delivery.
- Collaborate with the Head of Risk Operations lead, showcase and implement all opportunities which promote cross OEH collaboration and customer service effectiveness.
- Client relationship management: Develop and manage close relationships with key internal and external stakeholders (providing regular briefings to Directors and Partners) to ensure seamless and innovative delivery across Risk Operations.
- Provide deputy cover for Head of ROG as Operational lead representing Risk Operations, ensure that the needs of both the business and operational stakeholders are met and challenged accordingly to ensure operations strategy is adhered to.
- Where required, lead forums for all ROG to share knowledge and collaborate (e.g. monthly governance meetings).
- Input to the preparation of annual and interim ROG/OEH budgets, approving expenditure within the levels defined by the role. Review and manage budgets thereafter to ensure all services are delivered within these.
- Provide thought leadership and demonstrate innovative thinking in the development of Risk Operations initiatives in an agile environment designed to improve services and/or value for money.
- Performance Leader for the CAT and Sentinel teams which consist of but not limited to; driving and encouraging the coaching and developing of staff to maximise their potential, thus ensuring optimum levels of competence and career progression; promote and encourage both short and long-term secondments and lateral moves across OEH.
- Input to ROG Operational elements of the annual Business Plan ensuring that service standards and objectives are met.
- Undertake ad-hoc projects as directed by the Head of ROG/Partner of OEH and any other duties which may reasonably be deemed to come within the scope of the post.

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