Ticket Office Clerk Relief

4 months ago


Ely, United Kingdom Greater Anglia Full time

£28267

**Are you looking for an opportunity?**

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia

We have an excellent opportunity to join our Customer Service Team at Ely Station working within our Ticket Office. This is a Relief role covering Ely

**The Role**

The key focus of this role is meeting and greeting customers, selling tickets, and answering customer enquiries, hence there is a need to be customer service centred, whilst remaining friendly and approachable. This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app etc.

Company systems including Fujitsu Star (ticket office sales machine) and Ticket vending machines (TVMs), will be used.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

**What we are looking for**

Effective customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity

**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)


  • Automatic Ticket Gate

    3 months ago


    Ely, United Kingdom Greater Anglia Full time

    £19025 **Are you ready for the start of your career?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of...


  • Ely, United Kingdom CHS Group Full time

    Ely Young Peoples Project provides supported accommodation for up to 15 young people aged 16-25 years who would otherwise be at risk of homelessness. **What you’ll do** This job role is to provide the highest quality support to promote independent living skills, enabling the young people to achieve their personal aspirations. **About you** We are...

  • Project Officer

    3 months ago


    Ely, United Kingdom National Trust Full time

    We're looking for a Project Officer to join the team at Wicken Fen. You'll work closely with the Countryside Manager & Landscape Partnership Manager in driving the property and vision forward by helping develop a project pipeline centred around progressing the biodiversity, access and climate mitigation objectives of the property, including the delivery of...


  • Ely, United Kingdom The Stock Shop Full time

    **Our business** We are a well-established family run and owned business. Known as “The Home of Retail Therapy” we are proud to have celebrated our 35th birthday last year. We operate 26 stores throughout the UK in NHS hospitals, and with our online store, offering ladies fashion, accessories and gift collections. The service we offer in NHS hospitals...


  • Ely, United Kingdom ITP Full time

    **The Opportunity** Our client is recruiting for a Junior Business Administrator Apprentice to join their team inCB7, Cambridgeshire. The Level 3 Business Administrator apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will...


  • Ely, Cambridgeshire, United Kingdom HIRING WIZARD Full time

    ICT Help Desk Advisor RoleWe are seeking a skilled ICT Help Desk Advisor to join our team at HIRING WIZARD. As a key member of our ICT service, you will be responsible for providing first-line ICT support to our staff and elected councillors.Key Responsibilities:Administer the in-house ICT Help Desk, providing timely and effective support to users.Record and...


  • Ely, Cambridgeshire, United Kingdom HIRING WIZARD Full time

    ICT Help Desk Advisor RoleWe are seeking a skilled ICT Help Desk Advisor to join our team at HIRING WIZARD. As a key member of our ICT service, you will be responsible for providing first-line ICT support to our staff and elected councillors.Key Responsibilities:Administer the in-house ICT Help Desk, providing timely and effective support to users.Record and...

  • Family Lawyer

    10 hours ago


    Ely, United Kingdom AJ Chambers ® Full time

    Join AJ Chambers & Thrive in a Dynamic Family Law RoleAJ Chambers is proud to partner with a Top 200 UK law firm based in Cambridge, seeking an experienced Family Lawyer to join their esteemed team.This hybrid role offers the perfect blend of office and remote work, allowing you to maintain a healthy work-life balance while contributing to the firm's...

  • Family Lawyer

    15 hours ago


    Ely, United Kingdom AJ Chambers ® Full time

    Join AJ Chambers & Thrive in a Dynamic Family Law RoleAJ Chambers is proud to partner with a Top 200 UK law firm based in Cambridge, seeking an experienced Family Lawyer to join their esteemed team.This hybrid role offers the perfect blend of office and remote work, allowing you to maintain a healthy work-life balance while contributing to the firm's...

  • Sales Assistant

    1 week ago


    Ely, United Kingdom WHSmith Remote Work Freelance Full time

    Sales Assistant WHSmith ElyContract Type: temporaryWorking hours: 4 hour shifts Sunday to SaturdayThis is a lone working store applicants will need to be over 18 years of age pleaseAs a Sales Assistant youll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers...


  • Ely, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? If so, we have just the role for you as a Business Services Co-ordinator. **What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).** Your contractual location...


  • Ely, United Kingdom Automated Systems Group Limited Full time

    **Location**: Ely, Cambridge **Type**: Permanent **Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid. **Salary**: £20,000 - £22,000 **Start**: ASAP ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services...

  • Sous Chef

    14 hours ago


    ely, United Kingdom ESS Full time

    Sous Chef- Buckley Barracks, Chippenham £15.42 per hour37.5 hours per weekYour key responsibilities will include:Preparing delicious, high-quality food that delights our clients and customersIdentifying opportunities to improve our food serviceCreating a positive kitchen environment where your team feel welcomed and supportedSupporting the team in...