Service Team Dispatch Coordinator

7 months ago


Ely, United Kingdom Automated Systems Group Limited Full time

**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
**Salary**: £20,000 - £22,000
**Start**: ASAP

ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 7500 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.

The role of ASSIST (Automated Systems Support Innovative Solutions Team) Service Team Dispatch Coordinator is a key role within the team dealing with the day to day tasks associated with supporting the Technical Support Team and the field based Service Engineers. This includes providing our customers both internal and external with excellent customer service within a geographical location and supporting colleagues.

**KEY RESPONSIBILITIES**
- Coordinate both hardware and software engineers to respond to customer service requests in order of priority
- Coordinate job tickets to balance workload across the ASSIST Team and field service engineers.
- Monitor and respond to Return to fit and Machine out of action calls
- Liaise with 3rd party service providers to cover out of area service calls
- Maintain a close relationship with Field Service Managers
- Provide support to other areas when required
- Interact with customers to provide and process information in response to requests
- Provide cover for Customer Service and other ASSIST Technical Support Team as and when required
- Maintain and update customer records with relevant current information

**KEY MEASUREMENTS**
- Delivery of first class customer service to internal and external customers
- Meeting departmental deadlines and achieving objectives
- Response to service requests within SLA’s

**SPECIAL REQUIREMENTS**
- Relevant experience within a call centre / dispatch position environment
- Meeting departmental deadlines and achieving objectives
- A Passion for delivering excellent customer service

**IN RETURN WE OFFER**:

- Working hours Monday - Friday, 9:00am - 5:30pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Employee Assistance Programme
- Volunteering leave policy
- 10% TradePoint (B&Q) discount
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ely, CB7 4EX: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Ely, United Kingdom Busy Bee Recruitment Full time

    Dispatch Administrator Start: ASAP Location: Ely, Cambridgeshire **Salary**: £20,000 - £22,000 Hours: Monday - Friday 9am - 5:30pm Duration: Full time, Permanent Benefits: 23 days holiday + bank holidays (increasing 26 after 5 years of service), 2 charity days leave per year, EAP scheme, pension, 10% retail discount scheme, Bupa Health Assessment,...

  • Service Coordinator

    2 days ago


    Ely, United Kingdom Automated Systems Group Limited Full time

    **Location**: Ely, Cambridge **Type**: Permanent **Hours**: Full time, 37.5 hours per week - Monday - Friday 9:00am - 5:30pm with one hour for lunch, unpaid. **Salary**: £20,000 - £22,000 **Start**: ASAP ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 3 independent suppliers of office services focussing on Managed Print Services...


  • Ely, United Kingdom Life Fitness Full time

    **Customer Service Coordinator** **JOB OVERVIEW** To provide a comprehensive telephone support service to Life Fitness customers by identifying and resolving customer queries. An efficient system of working should also be maintained by dealing in a prompt and effective manner to develop and enhance the professional standards of customer service and...

  • Service Controller

    3 hours ago


    Ely, United Kingdom Concept Resourcing Full time

    **Service Controller Location - Ely (office based) £20,000 - £22,000 9-5.30 Mon-Fri** I am currently recruiting for a service call handler for an award winning organisation with an office base in Ely **Key Responsibilities** - Answer incoming telephone service requests professionally and promptly - Log service calls and requests for consumables onto...


  • Ely, United Kingdom Automated Systems Group Limited Full time

    **Location**: Ely, Cambridge **Type**: Permanent **Hours**: Full time, 37.5 hours per week - Monday - Friday 9:00am - 5:30pm with one hour for lunch, unpaid. **Salary**: £20,000 - £22,000 **Start**: ASAP ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 3 independent suppliers of office services focussing on Managed Print Services...

  • Logistics Coordinator

    7 months ago


    Ely, United Kingdom DS Smith Full time

    We are recruiting for a logisitic coordinator to work with our team at Ely.- The job of a Logistics support requires certain skills and abilities to perform excellently. - Here are the major skills and qualities employers will usually require you to have to work as a forklift driver in their companies, as they believe having such attributes will make you...


  • Ely, Cambridgeshire, United Kingdom Advantage Healthcare Full time

    Advantage Healthcare seeks an experienced Care Services Coordinator to manage care worker rotas and build relationships with care workers to ensure high-quality community care delivery.We offer thorough training, self-directed learning opportunities, wellbeing resources, financial advice, and discounts at over 40 retailers.Salary: £38,000 - £45,000 per...

  • Logistics Coordinator

    7 months ago


    Ely, United Kingdom DS Smith Full time

    We are recruiting for a logisitic coordinator to work with our team at Ely. - The job of a Logistics support requires certain skills and abilities to perform excellently.Here are the major skills and qualities employers will usually require you to have to work as a forklift driver in their companies, as they believe having such attributes will make you...


  • Ely, Cambridgeshire, United Kingdom Sanctuary Group Full time

    Sanctuary Supported Living is seeking a Food Service Operations Coordinator to join our team. In this role, you will be responsible for coordinating the day-to-day operations of our catering service, including menu planning, inventory management, and staff supervision.You will work closely with our care teams to understand the dietary requirements and...


  • Ely, United Kingdom Kameo Recruitment Ltd Full time

    About the RoleWe are seeking an experienced Financial Services Coordinator to join our client's well-established manufacturing and engineering company in Ely, just north of Cambridge.This role involves a diverse range of finance tasks, providing daily accounts support to the Management Accountant and Group Financial Controller.


  • Ely, Cambridgeshire, United Kingdom Jupiter Recruitment Full time

    Do you have a passion for delivering person-centred care to residents? Are you experienced in supervising and inspiring a team of dedicated Care Assistants? If so, we have an exciting opportunity for a Healthcare Team Coordinator to join our team in the Ely, Cambridgeshire area.About the RoleAs a Healthcare Team Coordinator, you will be responsible for...


  • Ely, United Kingdom Team Consulting Full time

    We're always looking for talented associates/contractors who can help us provide an outstanding service to our clients.If you're looking for your next contract, and want to register your interest with us, then please complete the application form and upload a covering letter telling us what expertise and services you could provide, together with some...


  • Ely, United Kingdom Team Consulting Full time

    We’re always looking for talented associates/contractors who can help us provide an outstanding service to our clients.If you're looking for your next contract, and want to register your interest with us, then please complete the application form and upload a covering letter telling us what expertise and services you could provide, together with some...


  • Ely, Cambridgeshire, United Kingdom DS Smith Full time

    About the JobWe are recruiting for a Corporate Reception Services Coordinator to provide high-quality support to our Ely site. This role involves providing a comprehensive reception service, ensuring all visitors and staff receive a professional welcome.Job DescriptionRespond to incoming calls and direct or assist callers as requiredRecord visitor attendance...


  • Ely, Cambridgeshire, United Kingdom Sanctuary Group Full time

    About the RoleWe are seeking a Food Service Coordinator to join our team at Sanctuary Supported Living. This is an exciting opportunity to work in a fast-paced environment, delivering high-quality food services to our customers.The successful candidate will have experience in catering for various groups of people, with a strong focus on food safety...


  • Ely, United Kingdom Life Fitness Full time

    We have an exciting opportunity for a Customer Support Advisor. This fast paced and challenging role will require you to provide a comprehensive support service to Life Fitness customers by identifying and resolving customer queries. **JOB RESPONSIBILITIES**: - You’ll be ensuring all fault calls are scheduled effectively, whilst meeting KPI’s. -...

  • Care Coordinator

    7 months ago


    Ely, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    The Intermediate Care Service offers care and therapy support to patients in the Cambridgeshire and Peterborough health system following an acute hospital admission, to step down from community hospital or prevent admission. The service runs seven days a week 0700 - 2200. The service also supports admissions and through health interim beds. The job role is...


  • Ely, Cambridgeshire, United Kingdom City & County Healthcare Group Full time

    Delivering Exceptional Care Support ServicesAs a Field Care Supervisor with City & County Healthcare Group, you'll play a vital role in shaping the care industry. You'll be responsible for assessing and reviewing individual services, supervising and instructing care workers, and collaborating with Care Coordinators to ensure seamless care delivery.Your...

  • Warehouse Team Leader

    6 months ago


    Ely, United Kingdom AMP Full time

    **About the Company** For the past 18 years, our independent publishing house has enjoyed working with many authors universally that has made our publications ever more inclusive of all ideologies, perspectives and genres. Our mission is to bring the world closer, one book at a time, and give new writers a chance to share their works of art. Austin Macauley...

  • Logistics Coordinator

    2 weeks ago


    Ely, United Kingdom Omega Resource Group Full time

    Are you a skilled logistics professional looking for a new challenge? Omega Resource Group is seeking an experienced Logistics Coordinator to join their team. This role involves coordinating daily transport operations, managing relationships with suppliers and carriers, and ensuring compliance with regulations.Key ResponsibilitiesPlan and coordinate daily...