Customer Service Advisor
4 days ago
We have an exciting opportunity for a Customer Support Advisor.
This fast paced and challenging role will require you to provide a comprehensive support service to Life Fitness customers by identifying and resolving customer queries.
**JOB RESPONSIBILITIES**:
- You’ll be ensuring all fault calls are scheduled effectively, whilst meeting KPI’s.
- You’ll also be required to chase and investigate any issues and liaise with the customer regarding any delays in the processing and scheduling of fault calls.
**PERSONAL ATTRIBUTES**:
- You’ll be liaising with many different individuals, from technicians to customers to account managers and finance departments, so strong verbal and written communication skills are required.
- It is essential that you have previous experience in a customer facing role or within a dispatch function or can demonstrate good customer service.
- Part of the role requires using troubleshooting skills and reading machine schematics to resolve technical issues, so some technical knowledge would be desirable, however full training will be provided.
- You’ll be part of an established team of 6 advisors and will have the opportunity to work from home as well as our new headquarters in Ely.
The working hours are Monday - Friday, 8.30am - 5pm.
**Job Types**: Full-time, Temporary contract
Contract length: 12 months
**Salary**: From £22,500.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Private medical insurance
- Sick pay
- Wellness programmes
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 3 years (preferred)
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