Customer Relations Expert

4 days ago


Edinburgh, United Kingdom Mortgage Advice Bureau Full time

Are you looking for a career in finance?

Have you completed or are working towards CeMAP?

We have mortgage support and customer support roles available now with the potential to become fully qualified Mortgage & Protection Advisors in as little time as a year.

Mortgage Advice Bureau is looking to recruit Customer Relations Experts to join the busy Edinburgh office.

Key responsibilities:

- Inbound and outbound calls, maximising every opportunity with the clients they speak to
- Qualify and warm the client up prior to discussions with the Mortgage Advisors and passing clients over as Hot Key Transfers
- Nurture all future opportunities through to becoming ‘hot’ leads to advisors
- Pro-actively manage all new leads delivered into the business
- Liaise with lead suppliers when required
- Liaise with internal and external stakeholders as and when required

Key skills required:

- Excellent time and diary management
- Highly self-motivated with the ability to work as an individual and as part of a team
- Ability to exceed challenging targets
- Confident communicator with both clients, introducers and colleagues

**Benefits**:

- Highly competitive salary with opportunity for bonus
- Award-winning training
- Opportunity for flexi-working at home and in our city centre offices in Edinburgh and Glasgow
- Array of benefits including Cycle to Work Scheme
- 30 days annual leave, with an extra day per annum after 2 year’s service
- Birthday day off
- Summer Sports Day BBQ & legendary Christmas Party
- Fun Friday’s including office drinks and monthly staff events
- Company sick pay (8 weeks full pay followed by 8 weeks at 50%
- Refer a friend (£250 for every staff recruitment referral)
- Referral incentives (20% of proc and broker fees for referring clients)
- Employee of the Month, receiving vouchers
- Career Development Programme
- Upskilling Apprenticeship Programme
- Virtual Weekly Coffee Room
- Charity & Social Committee
- Wellbeing updates and information
- Annual Appraisals
- Annual paid charity day
- Fruit and office snacks

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme



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