Senior Patient Administrator

2 weeks ago


East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

Lloyd Recruitment Services are please to be working with a fantastic organisation who is currently seeking a Senior Patient Administrator to join their team in East Grinstead.
- **Senior Patient Administrator**:

- **East Grinstead, Surrey**:

- **Salary: £27,000 per annum**:

- **7.5% pension contribution**:

- **Private medical cover**:

- **Health care vouchers**:

- **Career progression opportunities**:

- **22 days plus bank holiday**:

- **Monday to Friday 37.5-hour week (standard working hours with one extended shift per week on a Thursday)**

**Responsibilities**:

- Delivering outstanding customer service to patients and visitors to the hospital
- Strong communication skills
- Good written and spoken English
- Must have a flexible attitude to working hours to cover late finishes on clinical days
- Good attention to detail and ensure all "checklists" are completed thoroughly and correctly.
- Smart appearance
- Learn the "Discovery" process for all new patients to the hospital.
- Taking payments for services and products
- Answering phone calls and either directing queries accordingly or dealing with the patient's requests.
- Data Entry onto our in-house systems
- General Administration support for the whole team
- Document copying, scanning, and filing.
- Preparing clinics with patient files and maintaining these files with documentation
- To ensure all correspondence receives prompt attention and maintained accurately.
- Ensuring all patients/visitors are signed in and out of the hospital.
- Implementation of paperless environment from reception to clinic
- Support & development of junior staff
- Provide support to the Technicians during clinic times, deal with patient queries, coordinate staffing rota to ensure adequate and correct staffing of clinic and reception area.
- Undertake staff appraisals (patient co-ordinators) reporting into Office Manager.
- Ad hoc across site working/visits to ensure patient experience continuity and provide support/cover for annual leave/sickness.
- Overarching responsibility for patient quotations, billings and liaising with finance department.
- Ensure patient feedback questionnaires are dealt with and reported on.

**Requirements**:

- Experience in a similar role within a medical environment (desirable)
- Confident and outgoing personality
- Good problem solver, able to respond quickly to changing business needs
- Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office, including Excel
- Effective and competent organisational skills
- Polite manner
- Ability to work as part of a team but show individual accountability
- Willingness to learn new tasks and the ability to take on and accept responsibility

**£27K plus excellent company benefits



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