Apprentice Customer Service Parts Advisor

3 weeks ago

Bristol, United Kingdom S&B Automotive Academy Full time

We are looking to recruit Parts Advisors, this is a great opportunity for driven individuals to learn new skills and develop as part of a busy team. The role assists in providing expert knowledge, and support to service teams, and directly interacts with customers regarding what is needed for the service and maintenance of a fleet of vehicles.

**Apprenticeship summary**

**Annual wage**

£13,312 to £23,795.20 a year

Starting wage depends on your age bracket.

**Working week**

Monday - Friday 08:00-16:30 Half hour unpaid lunch break.

Total hours per week: 40 hours a week

**Expected duration**

12 Months

**Possible start date**

07 Aug 2024

**Apprenticeship level**

Intermediate
Level 2 (GCSE)

**What will the apprentice be doing?**

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.

Some of the tasks you will be working on include:

- Promote good customer relations
- Identify accurately customer requirements
- Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
- Maintain and continually improve the quality of service provided to the customer
- Trained - to receive, inspect and check documentation of all incoming parts
- Trained - to adequately package material, which is to be despatched from the parts department
- To carry out any additional duty relative to the parts department as requested
- Organise stock, maintain order and cleanliness of the department, and advise customers on vehicle parts and accessories

**What training will the apprentice take and what qualification will the apprentice get at the end?**

The Apprentice programme will combine on-the-job training, e-learning and webinar delivery with face-to-face module training that is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager. The Account Manager will also offer support, advice and guidance by monitoring progress using S&B’s customised electronic logbook that both the employer mentor and the apprentice can access anytime.

To be considered for this apprenticeship you must have GCSEs, Functional Skills or Key Skills at grade 3/D or above in English and maths (or equivalent), predicated grades are accepted, but applicants will need to complete an initial assessment. Relevant work experience or knowledge is beneficial but not essential.

As a result, you will receive the following:

- Level 2 Customer Service Practitioner Apprenticeship Standard Qualification
- Unit certification in Vehicle Parts (VRQ)
- Level 1/2 Functional Skills in Maths & English (if not already exempt)

**What is the expected career progression after this apprenticeship?**

Apprenticeships are the best way to kick start your career and provides a structures training programme where you earn a wage while you learn the foundation knowledge, skills and behaviours to enable you to develop into future roles.

We are committed to providing you with all the support and training you need to gain your Apprenticeship qualification and to develop your career further with us.

As a company we love to help our employees by encouraging them, this could open even more career opportunities.

**About the employer**

Truck & Bus Wales & West are the Volvo Truck and Bus franchised dealer group in the South West and South Wales, operating nine workshops throughout the region with our head office in Avonmouth. - Free Uniform and PPE - Free onsite parking - Employee Assistance Programme Provides you with confidential support, information and advice to help you with your wellbeing - Tuition assistance for external training - Great career opportunities

**Employer**

Truck and Bus Wales & West (Volvo)

**Address**
- Unit 2, East Cliff Business Park
- Severn Road, Hallen
- Bristol
- BS10 7GD

**Job Type**: Apprenticeship

Pay: £13,312.00-£23,795.20 per year

Schedule:

- Monday to Friday

Work Location: In person

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