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Apprentice Aftersales Advisor

3 months ago

Bristol, United Kingdom Smart Recruit Online Full time

Our Motorrad dealership in Bristol is looking for an Apprentice Service Advisor to join our team and contribute to the success of the dealership.

Our Service Department provide essential support to our customers when they bring their motorcycles to us for their service, MOT and repair needs.

The Service team work alongside the bookings, workshop and parts departments to ensure that the customer’s motorcycle is booked in, worked on, and returned in a timely manner and goes back to the customer in line with our “right first time” standards.

Key responsibilities:

- Communicating and advise customers throughout the aftersales journey to ensure they are kept up to date.
- Use your interpersonal skills to work with your team and other departments to ensure all tasks are completed to the agreed time scales.
- Deliver a great experience for our customers while their vehicles are with us for servicing and repairs, to ultimately ensure customer delight and loyalty.
- Proactively manage your workload and keep up to date with all college work.

**Benefits**:

- A generous holiday allowance (25 days holiday plus 8 Bank Holidays)
- Incremental Apprentice pay reviews
- Alignment of salary once qualified
- Excellent brand and group training
- Contributory pension scheme
- Life assurance
- Private healthcare (after qualifying period)
- Staff referral fee
- Employee Assistance Programme

**Essential Skills**:
Essential Qualifications:

- GCSE grades of Level 4 or above in English, Maths and Science.
- A passion for Motorcycles.
- Awareness of what good customer service looks like.
- Confident with computers.
- Willing to work hard and learn from our team.
- Good communication skills.

This exciting role will enable you to train for recognisable qualifications through an extensive training programme, and it doesn’t stop after becoming a certified Motorrad Service Advisor

There is a clear career path with Dick Lovett, however far you want to take your career, we will be behind you every step of the way. Whether that would be a Senior Service Advisor, Deputy Service Manager, Service Manager or Head of Business

**About Company**:
Dick Lovett has grown to become one the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.

**Essential Requirements**:
Essential Qualifications:

- GCSE grades of Level 4 or above in English, Maths and Science.
- A passion for Motorcycles.
- Awareness of what good customer service looks like.
- Confident with computers.
- Willing to work hard and learn from our team.
- Good communication skills.

This exciting role will enable you to train for recognisable qualifications through an extensive training programme, and it doesn’t stop after becoming a certified Motorrad Service Advisor

There is a clear career path with Dick Lovett, however far you want to take your career, we will be behind you every step of the way. Whether that would be a Senior Service Advisor, Deputy Service Manager, Service Manager or Head of Business