Customer Service Apprentice

4 months ago

Bristol, United Kingdom WS Training Apprenticeships Full time

Customer Service Apprentice with MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED:
Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do. Enhancing customer experience by use of diplomacy and tact in difficult situations.

**What will the apprentice be doing?**

You will be the first point of contact for service users, their family and health providers, and will serve to ensure that the right product in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets
- Managing inbound and outbound calls, leasing with service users, their families and prescribers - within Medequip agreed KPIs
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
- Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
- Liaising between health professional and service users
- Ensure Technician’s mix of work is acceptable, assessing the workload
- Managing reception and facilitating retail sales

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2
- They will be trained in house by one of our Customer Service Team or the Customer Service team leader.
- Functional Skills in English and maths if required

**What is the expected career progression after this apprenticeship?**

**Job Types**: Full-time, Apprenticeship

Pay: £13,400.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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