Residence Officer
3 weeks ago
UPP are the UK’s leading provider of on-campus residential and academic accommodation infrastructure, operating over 36,000 rooms in partnership with 15 world-leading universities.
UPP currently has an exciting opportunity for a Residence Officer to join our team.
The Residence Officer will provide comprehensive support to the residence’s management team, and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.
**Salary Circa**: £24,773.35 per annum
**Benefits Include**: Cycle to work scheme, pension, store discounts 25 days holiday plus bank holidays life insurance and many other perks.
**Hours**: This is a permanent, full-time position working up to 44 hours per week covering evenings, nights and weekends on a rota basis between Monday and Sunday.
**Location**:Oxford
**The role**:
**Security and Health and Safety**
- Carry out regular patrols of the residence and grounds, reporting any security/safety issues
- Monitor and control health, safety and maintenance standards within residence and grounds, reporting H&S issues and concerns to the residence management
- Control, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and any relevant residence instructions are provided
- Respond effectively to fire alarm activations and when required, liaise with the emergency services
**Reception duties**
- Monitor the signing in and out of all guests, visitors and contractors
- Complete help desk forms for reactive maintenance and pass to the relevant persons
- Deal with queries and complaints in an efficient, professional and courteous manner
**Report writing**
- Complete all necessary reports including incident reports, noise reports, accident reports and others as required
- Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
- Provide evidence and reports when requested
**Customer and Colleague Liaison**
- Liaise, as necessary, with Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates
- Liaise, if required, confidentially with student support services, chaplaincy and other agencies, in relation to student welfare and follow the company’s policy for pastoral welfare
**Job Types**: Full-time, Permanent
**Salary**: £24,773.35 per year
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Reference ID: R3123
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