Housing & Income Support Officer

3 months ago


Oxford, United Kingdom Response Organisation Full time

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

**Housing & Income Support Officer**:

- £30,000 - £35,000 per annum (Salaries vary depending on experiences)

**Hours** - 37 hours per week, hybrid working.

**Location** - AG Palmer House, Littlemore, Oxford

**What You’ll Be Doing**:
**Overall job responsibility**: To see full range of responsibilities please view the attached job description.
- Assist with preventing potential arrears and minimise the chances for tenancy breakdown
- Provide advice on maximising income and making referral to the right advice/support
- To manage an agreed quota of rent accounts - agreed ‘patch’.
- Provide regular reports on the accounts in the patch
- To keep accurate records of the actions taken to maximise the income collection
- To monitor rent accounts for arrears and credits and action accordingly
- To ensure that Housing Benefit and associated benefits are being paid
- To support residents in claiming Housing Benefits where necessary
- To set up and monitor Direct Debits
- To liaise with residents and support services to address arrears
- Produce arrears reports where necessary
- To issue NTQs and NOSPs to residents where arrears are not being paid
- To attend court where necessary in cases of evictions
- To offer advice on rents arrears to Service Delivery and external agencies
- To support the Area Estates Officers in new tenancies where necessary
- Assist in the maintenance of accurate collection records to ensure that all liabilities due to the organisation are correctly billed and collected.

**The Successful Applicant**:
Our main priority is to find people who can live our values every day - **Caring, Safe, Creative and Aspirational **and have a One Team approach.** **We provide excellent training on everything else, but we do ask that you have:

- At least one year of income management experience
- Good literacy and numeracy skills
- Experience of working as part of a team and contribute effectively to the teamwork of the repairs and maintenance service
- Knowledge of Housing Benefits
- Dealing with people who experience mental health issues
- Ability to communicate effectively with colleagues, residents and members of the public
- Ability to contribute constructively to improve service delivery
- Adaptable and flexible
- Full clean manual driving licence
- Use of a car

**What We Offer**:

- 33 days annual leave (inclusive of bank holidays)
- Blue Light card and other discounted shopping
- Employee Assistance Plan - with access to free counselling
- Cycle to Work Scheme
- Enhanced family friendly leave
- Professional qualification sponsorship and study leave
- £500 refer a friend bonus scheme
- Optional health cash care plan with money off prescriptions and treatments
- Wellbeing hub and mental wellbeing support app - approved by NHS
- Free flu jabs



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