Customer Service Advisor

3 weeks ago


Nottingham, United Kingdom First Response Finance Full time

**First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER AND **we're proud of it You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.

**Pay and Benefits**:

- A starting salary of **£25,970** along with an annual company bonus scheme
- Working Monday to Friday
- Hybrid working available
- And many more

**What you’ll be doing**:

- Utilising **various communication methods** to seek out **new dealer opportunities**, working to get them on board with First Response Finance.
- **Building your own **accurate **and **timely strategies **to win business and **support the growth of the department **and be able to **manage and prioritise your call cycle **based on the potential of the dealerships at hand
- Delivering a **high level of customer service **to both our dealer partners and customers, whether this is **inbound or outbound**

**Key Responsibilities**:

- ** Results driven**, **highly motivated **& **confident **when speaking with a **range of people**
- **Active listener **and **effective communicator **with **customers**, **dealers**, and **team members **to build relationships
- Having a **keen eye for detail** and not afraid to **make critical decisions**, utilising **data **and **weighing up all of the information **you have to hand
- A **resilient **person who has the **ability to deal with any conflicts positively** and objectively.
- **
You must have the permanent right to work in the UK.



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