Assistant Service Manager

4 days ago


Manchester, United Kingdom MaxAd Full time

**Greater Manchester**
**£25,000 - £28,000 + Hybrid Working + Fantastic Benefits**
CLI's vision is for everyone to feel part of their community and to achieve their potential. They provide a pathway into new, healthier, and positive lifestyles for people through mentoring, one-to-one support, group activity and volunteering so people candevelop the skills and community connections to enable them to sustain positive change. This award-winning organisation is led by people who share lived experiences with those they support.

In order to make this vison a reality, we are seeking an experienced, highly organised and motivated Assistant Service Manager with experience of the probation or criminal justice system to work alongside the Service Manager and contribute to the successfuldelivery and development of the service working on a hybrid or remote basis.

Working initially on a 12-month contract basis with the potential to become permanent, the successful post-holder will support the management of service operations for the Greater Manchester Integrated Rehabilitation Service - Peer Support, working with externalpartners and linked providers ensuring delivery of services in line with contract and funder requirements.

**Key Responsibilities**
- To contribute to the management of our GM Integrated Rehabilitation Service - Peer Support Delivery team.
- To ensure the delivery team participate in, as appropriate, training, research, and other developmental activity relevant to improving performance and standards of practice.
- Participate in the development of evidence-based practice within CLI's model of service delivery.
- Promote high standards of person-centred practice amongst the team in line with our organisational values.
- To ensure that you are up-to date on all relevant policies and procedures in line with local and governmental frameworks.
- To support the development of CLI's Strategic Workplans and implement and oversee operational work plans.
- Ensure projects have the required resources and capacity to successfully deliver the contracts and achieve required service response, quality, and performance indicators.
- Development and oversight of supervision and appraisal systems, performance improvement plans and continuous professional development, in line with required competencies.
- Monitoring performance against targets and deliverables for the contract.
- Reporting contract performance trends and issues to service delivery staff and senior management.

**Skills & Experience**
- Experience of supervising and appraising staff and/or volunteers, motivating them and achieving positive outcomes in line with contractual obligations.
- Experience in Inter-agency working and building and maintaining strong, positive relationships with partner agencies and commissioners within Criminal Justice settings.
- Experience of producing detailed reports to a high standard including performance reports.
- A comprehensive understanding of the criminal justice system and the work of Probation services.
- Communicate well in a range of settings, with different people, including contract managers and senior leaders within partner organisations
- Effective time management skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines
- Ambition to be part of a high performing nationally recognised team, to work in support of others and to operate at a senior level within the organisation, accountable for relevant areas of work and development.
- The ability to be creative and forward thinking, with a "can do" attitude when faced with challenges that may require an adjustment in current ways of working or delivering a service.
- Current driving licence, use of car and appropriate business use insurance.


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