Customer Service Administrator

4 weeks ago

StratforduponAvon, United Kingdom Institution of Fire Engineers Full time

**Friendly, approachable, know your way around Microsoft Office? Read on if that's you...**

**About the IFE**

The **Institution of Fire Engineers** (IFE) is a global membership organisation of more than 10,000 fire engineers striving to build a safer society. As a registered charity founded in 1918, the IFE assesses knowledge of fire and professional experience, awarding internationally recognised membership grades and fire-related qualifications throughout the world. The IFE delivers over 6,000 exams annually which are recognised both in the UK and internationally. Managed for fire professionals by fire professionals, the IFE aims to promote, encourage and improve the science, practice and professionalism of fire engineering.

**Main purpose of the role**

**Relationships**
- Reporting to the Member Experience Manager
- Liaison with internal stakeholders including but not limited to: CEO, Trustees, IFE staff, Branches and Volunteers
- Liaison with external stakeholders including but not limited to; customers, suppliers, partners, regulators and advisors

**Main responsibilities**
- Using Microsoft for Windows, incorporating Word, Excel, and Power Point (latest versions). Membership database system - Microsoft Dynamics CRM. Use of internet and Outlook. Use of NARIC subscription system to review submitted qualifications for equivalency.
- Using Adobe Acrobat Reader and Writer for manipulating, compiling and scanning large documents. Use of Engineering Council accreditation search, Extranet, Mycareerpath (online CPD) and RegPlus (online Engineering Council registration) systems.
- Manage phone calls and correspondence
- Updating literature and forms
- To bring relevant service level non-conformance to the attention of the Member Experience Manager as appropriate
- Communication with the following will be necessary in order to perform the job effectively:

- Internal: all IFE colleagues.
- External: Members, prospective registrants, branches, suppliers, employers, volunteer reviewers, interviewers, Engineering Council, other PEIs and various IFE committee and IFE panel members.
- Database amendments which may include membership changes of addresses, cancellations / resignations, deceased members and reinstatements.
- Issuing replacement journals and dealing with returned mail when required
- Issuing new, upgraded and replacement membership cards and certificates where required
- Coordinate activities and operations to ensure efficiency and compliance to company policies
- Taking of meeting minutes, adding and amending agenda items
- Assist with set up of rooms for training and meeting purposes

**General responsibilities**
- Comply with all IFE policies and procedures including but not limited to those indicated in the Employee Handbook and the Health and Safety Handbook
- Adhere to customer service standards as required by your line manager
- Provide comprehensive administrative support to all areas of the organisation
- Contribute to the day to day running of the services in your department
- Liaise with internal colleagues, suppliers, external experts (including volunteers) and members as required to complete tasks
- Create and update records and databases ensuring full and accurate information is recorded
- Create/update/complete documents relevant to area of work, ensuring accuracy in documents and, where appropriate, ensuring that presentation (eg certificates, letters) is in line with IFE housestyle
- Manage meeting agendas/arrangements/appointments/travel etc.
- Promote IFE in a positive manner and protect the IFE reputation
- Engage with, and support colleagues, wherever needed
- Meet performance targets as established with line manager

This is not an exhaustive list and all staff are expected to be flexible and carry out different tasks from time to time commensurate with ability and experience.

**PERSON SPECIFICATION**

**Essential (E) / Desirable (D)**

**Qualifications**
- GCSE Maths and English grade C or above (E)
- Professional qualification in Business and Administration (D)

**Knowledge and Experience**
- 1-2 years of previous experience in a similar membership/administration/customer service role (E)
- Experience of working in a membership environment (D)
- Experience of using systems for data entry and reporting (E)
- Experience of providing and coordinating administrative support (E)
- Use of CRM systems, particularly Microsoft Dynamics (D)
- Experience of working in a busy office with a strong customer service ethos (E)
- Experience in working in an international voluntary/charity sector (D)
- Knowledge and understanding of GDPR (D)

**Skills**
- High standards of accuracy, record keeping and attention to detail (E)
- Proofreading skills (E)
- Polite and professional approach (E)
- Excellent IT skills and competent in Microsoft Office (Outlook, Word, Excel, PowerPoint and Teams) (E)
- Good organisational skills and interpersonal skills (E)
- Good time management skills with the abilit

  • Customer Service Administrator

    4 weeks ago

    Stratford-upon-Avon, United Kingdom Institution of Fire Engineers Full time

    **Friendly, approachable, know your way around Microsoft Office? Read on if that's you...** **About the IFE** **The Institution of Fire Engineers (IFE) **is a global professional membership body of more than 11,000 fire engineers striving to build a safer society. With over 100 years of history, the IFE is instrumental in shaping a future world that is...

  • Customer Service Administrator

    1 month ago

    Stratford-upon-Avon, United Kingdom Institution of Fire Engineers Full time

    **Friendly, approachable, know your way around Microsoft Office? Read on if that's you...** **About the IFE** **The Institution of Fire Engineers (IFE) **is a global professional membership body of more than 11,000 fire engineers striving to build a safer society. With over 100 years of history, the IFE is instrumental in shaping a future world that is...

  • Senior Customer Services Assistant

    1 month ago

    Stratford-upon-Avon, United Kingdom Warwickshire County Council Full time

    location_on - Stratford-upon-Avon 05/03/2024 - Senior Customer Services Assistant The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details **Salary** £24,294.00 to £25,979 per annum pro rata **Contractual hours** 30 **Basis** Full...

  • Customer Service Advisor

    1 month ago

    Stratford-upon-Avon, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**:Warwickshire **Salary**:£18,000 - £22,000 **Hours**:Full-Time **Our Client**: Our client, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Their team at the Stratford-upon-Avon branch are committed to delivering consistent excellent customer...

  • Clinical Services Administrator

    4 days ago

    Stratford-upon-Avon, United Kingdom The Shakespeare Hospice Full time

    Clinical Services Administrator (Working across the Clinical Department)£25,147 to £27,596 per annum pro rata, dependent upon experiencePart time: 26 hours/0.69WTE - ideally spread over 4 or 5 days, Monday to FridayClosing date: 2nd June 2024The Shakespeare Hospice, based in Stratford upon Avon, offers a diverse range of services to patients, and their...

  • Clinical Services Administrator

    4 days ago

    Stratford-Upon-Avon, United Kingdom The Shakespeare Hospice Full time

    Clinical Services Administrator (Working across the Clinical Department)£25,147 to £27,596 per annum pro rata, dependent upon experiencePart time: 26 hours/0.69WTE - ideally spread over 4 or 5 days, Monday to FridayClosing date: 2nd June 2024The Shakespeare Hospice, based in Stratford upon Avon, offers a diverse range of services to patients, and their...

  • Client Service Administration Representative

    5 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Get Living London Limited Full time

    Working within the Customer Hub team to ensure the delivery of the Get Living customer experience. This is an fixed term opportunity for a detail-orientated candidate who is seeking a role with the opportunity to develop and grow at the UK’s largest Build to Rent (BtR) provider. The successful candidate will be responsible for delivering an outstanding...

  • Customer Administrator 5-month FTC

    5 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Get Living London Limited Full time

    Working within the Customer Hub team to ensure the delivery of the Get Living customer experience. This is an fixed term opportunity for a detail-orientated candidate who is seeking a role with the opportunity to develop and grow at the UK’s largest Build to Rent (BtR) provider. The successful candidate will be responsible for delivering an outstanding...

  • Customer Service Advisor

    4 weeks ago

    Stratford-upon-Avon, United Kingdom Axis Europe Full time

    Role We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. Key Responsibilities Deal with inbound calls from residents and/or social housing provider in relation to repair works;...

  • Customer Service Call Centre Manager

    24 hours ago

    Stratford-upon-Avon, United Kingdom Axis Europe Full time

    Role The Customer Service Call Centre Manager role will be responsible for managing the day-to-day service delivery of the customer call centre and supporting with the handling of complaints. This will include management of performance and behaviours of all Customer Service Advisors to ensure productivity and efficiency are always maximised whilst...

  • Administrator

    3 weeks ago

    Stratford-upon-Avon, United Kingdom McCarthy and Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our Harvard Place development in Stratford-upon-Avon, Warwickshire to help to enrich the lives of our homeowners! Salary: £11.58 per hour Hours: 16 hours per week, all year round, Monday to Friday. McCarthy Stone have a wealth of...

  • Business Administrator

    5 days ago

    Stratford-on-Avon, Warwickshire, United Kingdom Buildout Recruitment Full time

    Operations Coordinator / Customer Care Housebuilding £Built on decades of success, this civil engineering, infrastructure and groundworks contractor are contractors to leading growing sustainably and expanding into new regions. They have established a strong reputation for delivery, quality and efficiency and fulfilling technical requirements. High...

  • Trainee Administrator

    4 weeks ago

    Stratford-upon-Avon, United Kingdom Axis Europe Full time

    Role We have an opportunity for a Trainee Administrator to join our team in Stratford. Within this role, you will learn essential skills and gain experience of Business Administration, whilst studying towards completion of the Level 3 Apprenticeship. Get a paid job where you benefit from structured training whilst gaining valuable workplace...

  • Administrator

    3 weeks ago

    Stratford-upon-Avon, United Kingdom McCarthy Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our Harvard Place development in Stratford-upon-Avon, Warwickshire to help to enrich the lives of our homeowners!Salary: £11.58 per hourHours: 16 hours per week, all year round, Monday to Friday.McCarthy Stone have a wealth of support and benefits...

  • Administrator

    1 month ago

    Stratford-upon-Avon, United Kingdom Pertemps Network Group Full time

    **Administrator**: - 1791020161 Applicants **£12.18 Per Hour** - Full Time**Temporary** **Stratford-upon-Avon, Warwickshire** **Administration** **Job Description**: - Pertemps have a fantastic opportunity available to work on assignment with a UK leading Local Authority within their Business Support team. - If you are an enthusiastic self-starter and...

  • Administrator

    1 month ago

    Stratford-upon-Avon, United Kingdom First Choice Nursing Full time

    **Position Overview**: **Key Responsibilities**: **Compliance Monitoring and Documentation**: - Review, update, and maintain compliance policies, procedures, and documentation in alignment with industry standards. - Maintain accurate records of compliance activities, reports, and outcomes. - Coordinate background checks, and other pre-employment...

  • Customer Service Administrator

    23 hours ago

    Burton upon Trent, United Kingdom Alma Personnel Full time

    Customer Service AdministratorAlma Personnel have partnered with their Burton based client to recruit for a Customer Service Administrator on a full-time basis.This role is expected to last 12 months and will be based in their office in Burton.Main duties of the Customer Service Administrator include: * Handle customer enquiries via telephone and email,...

  • Customer Service Administrator

    18 hours ago

    Burton upon Trent, United Kingdom Alma Personnel Full time

    Customer Service AdministratorAlma Personnel have partnered with their Burton based client to recruit for a Customer Service Administrator on a full-time basis.This role is expected to last 12 months and will be based in their office in Burton.Main duties of the Customer Service Administrator include: * Handle customer enquiries via telephone and email,...

  • Clinical Services Administrator

    3 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom The Shakespeare Hospice Full time

    Clinical Services Administrator (Working across the Clinical Department)£25,147 to £27,596 per annum pro rata, dependent upon experience Part time: 26 hours/0.69WTE - ideally spread over 4 or 5 days, Monday to Friday Closing date: 2nd June 2024 The Shakespeare Hospice, based in Stratford upon Avon, offers a diverse range of services to patients, and...

  • Administrator - Stratford

    4 weeks ago

    Stratford-upon-Avon, United Kingdom Axis Europe Full time

    Role We have an opportunity for a Administrator to join our Maintenance team in Stratford. The primary responsibility of this role is to carry out day-to-day administrative duties and provide on- going support for the team.  Key Responsibilities Answering calls to tenants in relation to repair works and dealing with queries in an effective...