Receptionist / Administrator

7 months ago


London, United Kingdom Portland Road Practice Full time

Job Summary The medical receptionists is a patients first point of contact with the practice and from that perspective must act as an ambassador for the services we aim to provide. It is essential that a courteous and professional approach to the patient is maintained at all times. Main Duties: Booking appointments for surgeries using the computer system Receiving patients, either by telephone or in the reception area Filing and retrieving patient notes and correspondence Completing repeat prescription forms using the computer system and according to practice protocols. Completing claim forms for signing by patient and/or doctor Addressing and posting surgery correspondence Taking messages for doctors/nurses and delivering them according to practice protocols Registering new patients according to practice guidelines.

Updating patients notes (manual and electronic) with change of addresses, telephone numbers etc Maintaining patient notes, ensuring cards and letters are tidy and in chronological order. Scanning patient correspondence into the electronic record Following practice guidelines on the completion of all administrative duties. Maintaining practice systems and informing other member of staff should these break down. Photocopying and faxing.

Prioritising tasks to be done so that all work is completed on a daily basis. Making sure all public areas (reception and toilets) are tidy and well stocked with the appropriate toiletries. Keeping the public notice boards tidy Keeping the stock room tidy. Making sure the clinical rooms are well stocked with the appropriate stationary.

Attending practice staff meetings. Sundry tasks as directed by senior and the senior receptionist.



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