Customer Service Representative
4 weeks ago
Do you have a passion for customer service?
Do you love talking to people?
Our client is an award-winning and customer-focussed insurance company in York. Due to ongoing success, they are looking for enthusiastic Customer Service Advisors to join their underwriting team at their Regional Service Centre in York.
**Duties and Responsibilities**
As a Customer Service Advisor, you will be fully trained to review and evaluate risk across a variety of personal insurance products (Motor, Home, Travel and Pet).
You will assist a network of agents who deal directly with their customers with renewals and mid-term adjustment of existing policies and the set-up of new policies.
The agents will be your customers, and you will enjoy building strong working relationships and delivering them a first class service mostly via phone and with some live-chat.
Most of these come via phone, and although our Agents can also interact with you via a live-chat function, a large part of your role will be receiving a high-volume of phone calls.
**Salary and Benefits**
- A market leading salary of up to £24,000 depending on your experience
- Annual company performance bonus (up to 10%)
- The opportunity to gain recognised insurance qualifications (plus a bonus when you pass them)
- 25 days holiday plus the option to buy more
- Excellent overall benefits package
- Full training and ongoing career development
Work-life balance is important to them, so you will only be required to work office hours between 8.00 a.m. and 6.00 p.m. (35 hours a week) with no evenings or weekends. They also have a hybrid working model which means that once you’re up to speed, you will have the flexibility to work from home up to 80% of the time.
**Skills and Experience**
Whatever your experience - insurance, financial services, contact, retail or hospitality - if you love working with people and are happy to be on the phones, we would love to hear from you
**Job Types**: Full-time, Permanent
**Salary**: Up to £24,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Do you have the necessary documentation to support your right to work in the UK?
Work Location: One location
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