Customer Service Representative

7 days ago

York, United Kingdom Searchability Full time

Customer Service Representative

  • Join our dynamic team and be part of a leading company in the musical instruments & equipment industry as Customer Service Representative
  • Must have fluency in one of the following languages: Norwegian, Danish, Swedish, or Dutch
  • Strong problem-solving abilities and a customer-focused mindset
  • Salary £25k-£27k DOE + attractive benefits package including bonus, generous holiday allowance, pension and more
  • Apply online or contact Charlie Doyle via /

Who We Are:

Join a prominent online retailer specialising in musical instruments and equipment, known for its exceptional customer service and diverse product offerings. With a commitment to quality and innovation, we provide musicians globally with top-notch instruments and accessories at competitive prices. Our company fosters a dynamic and supportive work environment, encouraging growth and creativity among our employees. Be a part of a team that values expertise and customer satisfaction.

Customer Service Representative Benefits:

  • Competitive salary and benefits package
  • Comprehensive training and ongoing support
  • A collaborative, open and friendly work environment
  • Opportunities for career growth and development

What Will You Be Doing?As a Customer Service Representative, you will be responsible for providing friendly and professional advice to customers on a wide range of musical instruments and equipment. You will handle inbound calls and emails from customers in Norwegian, Danish, Swedish, or Dutch, resolving challenging enquiries and escalating issues when necessary. Additionally, you will become a valued member of our specialist Customer Service team, ensuring a high level of customer satisfaction and supporting our multilingual support initiatives for overseas customers.

Customer Service Representative Requirements:

  • Fluency in one of the following languages: Norwegian, Danish, Swedish, or Dutch
  • Excellent communication skills in both the chosen language and English
  • Strong problem-solving abilities and a customer-focused mindset
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently

To Be Considered:Please either apply by clicking online or emailing me directly to . For further information please call me on or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills: Customer Services, Customer Support, Customer Care, Customer Experience, Multilingual, Bilingual, Music, Retail, Hirecracker

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