Customer Service Representative
2 weeks ago
**CUSTOMER SERVICE REPRESENTATIVE**
**Interviews taking place ASAP for a start date of the 30th January**
We have an amazing opportunity, working for an exciting company based in **York city centre**
If you are a passionate and enthusiastic individual, you will love being a part of their thriving **Customer Service** division.
This is the perfect opportunity for someone to move their excellent customer service skills into a great organisation offering progression.
You will be working within a **dynamic** team in a **modern** and **exciting** office, providing support to the companies vast, interesting, high profile client base
- **£21,000** per annum (raising to £22,000 after year 1 and £23,000 after year 2)
- Full time, Permanent position
- 27 days holiday plus bank holidays
- 35 working week - Monday-Friday working between the hours of 8.00am
- 8pm (shifts are 8 hours long). Shifts will be set 4 weeks before hand. One Saturday a month will be required working 9-2pm, a day off in the week will be given.
- **Flexible Hybrid working** - between home and office
- Progression
- Amazing Benefits:
- **Gym Membership**:
- **Sharesave Scheme**:
- **Health Insurance**
**THE JOB**
This role will be a mix of office work and home working
- Dealing with incoming calls and all general enquires
- Providing the very best customer service and delivering an honest and helpful service
- Dealing with queries and helping to resolve sometimes difficult or sensitive situations
- Working towards targets and KPI’s
- Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products
- Understanding the customers’ needs to deliver the right quotation
- Working on the CRM system to update information
**We are looking for positive and engaging individuals who have excellent customer service skills and can communicate with customers at all levels**
**DON'T MISS OUT.... APPLY NOW
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