Service Operator
1 month ago
**Job Title**:Utilities Service Operator
**Reports to**:Utilities Service Supervisor
**Hours**:Full Time
**Location**:Bristol
**KEY TASKS & MAIN DUTIES**:
1. Use Service Contract Database on a monthly/daily basis to ensure all Contracts have regular servicing.
2. Assist with raising job sheets for regular services on a monthly/daily basis, from breakdown/ repair quotations, day-to-day call outs and Projects.
3. Maintain Framework Customers Monthly spreadsheets and produce a service work summary. Preparing and providing the key performance indicator reports to the customers at specific deadlines (KPI Reports).
4. Quality checking service reports, job sheets ready for invoicing. Maintain job sheet records once costed for invoicing for department budget information.
5. Update generator records when new information is available, eg, Generator serial numbers etc.
6. Assist with booking services for customers.
7. Raise Framework Contract Service quotations.
8. Raise purchase orders if required.
9. Liaise with Accounts Department re Invoice Queries, Credit Notes
11. File completed job sheets, Waste Transfer sheets (QF45), WPD copy invoices and non-Contract customers copy invoices/miscellaneous paperwork into appropriate electronic files.
12. Assist with producing Risk Assessments and Method Statements.
13. Check engineers’ time sheets and liaise with Service Management.
14. Liaise with HR Department regarding Security Clearances for engineers.
15. Arrange hotel booking/reservations for engineers and managers requirements.
16. Any other administrative duties required.
17. Provide holiday cover for other departments when required
18. Comply with the Company Health and Safety Policy, including carrying out general housekeeping to ensure work areas are kept tidy.
**SKILLS ANDEXPERIENCE REQUIRED**:
- Good organisational and communication skills
- Good IT skills required: Word, Excel, Access
- Must be numerate
- A flexible and pro-active approach is essential
- A can-do attitude.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 5 years (preferred)
- Numeracy: 3 years (preferred)
- Microsoft Office: 5 years (preferred)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Bristol, BS30 8TY (required)
Work Location: In person
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