Hospital Administrator

4 weeks ago

St Austell, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

**Hospital Administrator**:
**Band 2**:
**Main area**
- Administration
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Part time - 30 hours per week (To include long days and weekends)
- **Job ref**
- 201-22-1632**Site**
- St Austell Community Hospital
- **Town**
- St Austell
- **Salary**
- £20,270 - £21,318 Pro rata
- **Salary period**
- Yearly
- **Closing**
- 08/01/2023 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
An opportunity has arisen to join the Administration Team at St Austell Community Hospital.

Part time hours are available ( 30 and 22.5 hours per week ) though hours are negotiable, and will be on a variable shift pattern to cover our services 8 am - 10pm 7 days a week.

Previous experience working in reception and administration is essential. Training and support will be given to the successful applicant.

**Main duties of the job**:

- Communication and Working Relationships- Liaising with other organisations including Acute providers.
- Deliver excellent customer care and support to both internal and external patients, visitors and colleagues
- Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required including where there may be barriers to understanding
- Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies.
- Clinical Activities
- Patient Movement / Pathway duties which may include the following:

- Receiving patients and checking details held are correct at time of arrival for appointment.
- Log referrals using relevant patient information system or redirect any inappropriate referrals received with direction from clinical member of staff.
- Make appointments using relevant patient information system
- Type correspondence
- Enter outcomes from consultation/appointment
- Pull clinic lists from relevant systems and process records management duties.
- Ensure fully prepped clinics are passed to the person undertaking reception duties.
- Arrange patient transport as directed by patient / carer i.e. TAPS, WRVS, Ambulance, private taxi etc

**Working for our organisation**:
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases.

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