Customer Service Assistant-ice Cream Server/ice
6 months ago
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. The role includes serving ice cream and refreshments to members of the public at our static sites, or on ice cream vans. These may be at fixed pitches, or events across Newcastle, Northumberland, or beyond.
A standard day would start at 10:00, meeting at our factory and then run till 18:00-19:00, weather dependant. Some events e.g. race days, rugby matches, festivals may fall outside of these times, but shifts would always be checked with employees before being allocated to them.
The role is flexible. You tell us when you are available and we will allocate you shifts. We understand you may have other commitments such as studies or family, so try to be as flexible as possible. The role is seasonal till October, however may be extended if the weather stays pleasant.
**Duties**:
- Creating and decorating ice cream masterpieces
- Processing card/cash payments
- Stocking/stock checking products
- Maintaining a clean vehicle/site
Essential criteria:
- Friendly and polite
- Excellent verbal communication skills in English
- Ability to communicate effectively with customers from diverse backgrounds
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills and ability to think critically
- Drivers must be comfortable/willing to learn to drive an ice cream van (full training provided)
- Weekend availability
Desirable criteria:
- Previous customer experience
- Previous cash handling experience
- Knowledge of food health & safety
- Dietary & allergen awareness
- Experience of driving larger vehicles
Location: Cramlington, Northumberland
We offer a competitive wage for all ages and a fun inclusive environment for all. Here at Ciccarelli, we are one big ice cream family, passionate about providing quality gelato and ice cream.
If you are interested in this role, please send a CV/document telling us a little about yourself and why you are interested. If you would like any further information, please do not hesitate to contact us.
Telephone: 01670 590033
Address:
Ciccarelli Italian Ice Cream Ltd.
Unit 1 South Nelson Road
South Nelson Industrial Estate
Cramlington
Northumberland
NE23 1WF
**Job Types**: Full-time, Part-time, Temporary contract
Pay: £8.00-£12.00 per hour
Expected hours: 8 - 40 per week
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: Ciccarelli Ice Cream Customer Service Assistant
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