Carrier Service Manager

3 weeks ago

Birmingham, United Kingdom Whistl Full time

We have an exciting new position for a Carrier Service Manager to join us.

This is a home-based role with occasional travel to our depots in the Midlands and the South. On occasion you will be required to visit Whistl sites at Marlow, Bristol, Bedford, Lutterworth, Northampton and Rushden as well as carrier hubs based at Hatfield,Wednesbury, and Rugby.

Reporting to our Senior Tracked Carrier Service Manager, this is a multi-functional role within the UK carrier business, spanning carrier management through liaison with the carriers, operations, customer services, commercial, and sales. A truly all-encompassingrole.

The Carrier Service manager will represent best practice in carrier, operational, commercial, and customer service for domestic carriers.

This role involves using a detailed knowledge of carrier process and data flows to identify and support teams across the domestic carrier chain to deliver quality and consistent levels of service not only to our suppliers but to drive excellence in serviceto customers and the recipients of our delivery service.

In addition, the role will be required to support the customer through their various peaks and non-peak times. This work will include, but not be limited to:

- liaising with all carriers, transport planning, transport, and operations on a daily basis to ensure an efficient, timely, and accurate handover of traffic
- monitoring the performance of carriers to ensure they are operating to SLA
- providing functional and technical expertise to support the commercial and operational teams
- assisting with ensuring all surcharges from carriers are accurate, raising and resolving any disputes
- managing carrier slot requests on a daily/weekly basis to ensure slots are booked/cancelled with the relevant carrier
- assisting transport teams with queries in relation to carriers
- assisting commercial team with carrier queries and onboarding new customers to carriers
- liaising with carriers to follow their onboarding process of new customers
- being the point of contact for any low priority complaints from carriers such as poor packaging/labelling
- dealing with any discrepancies or disputes between carriers and operations or other departments
- being the escalation point where all avenues have been explored with Customer Services. Liaising with carriers where service appears to have been impacted
- coordinating and communicating peak planning and carrier deliveries and opening times around holiday periods
- conducting regular visits to Whistl depots and carrier hubs to audit customers, volume and size of traffic, arrival and departure times
- working collaboratively with all business functions and colleagues to ensure all methods / processes deliver the expected benefit to the international business case and to our customers
- identifying and documenting best practices to ensure continuous project and process improvements
- determining work priorities in accordance with the workload, deadlines, and change requests and recommending adjustments to resource plans as needed
- using knowledge, experience, and feedback from various sources to provide recommendations and measuring the success of these
- representing various function, customers, and recipients and providing accurate and timely feedback
- supporting carrier team functions in resolving complex queries and investigations using effective communication and mediation techniques

**Benefits**
- Private health care
- Enhanced Annual Leave entitlement, starting at 31 days
- Access to our prestige Benefits and Rewards Portal
- Long Service Rewards
- Health Cash Plan
- Life Assurance Scheme
- Career development opportunities
- Access to a well-established Employee Assistance Programme
- And other excellent benefits you'd expect from a market leader

**Essential Skills**
- Excellent customer service skills
- A knowledge of the tracked and untracked postal/parcel industry and relevant competitive marketplace
- Ability to plan, organise, and schedule workflow in a short time frame
- Intermediate to advanced Excel, PowerPoint, and Word skills
- Excellent English language skills - both verbal and written
- Understanding of quality standards and frameworks
- Data interpretation and analytical strengths
- In-direct management experience and strong influencing skills with the ability to interact effectively at all levels
- Confidentiality and compliance within a regulatory environment
- UK Driving License
- Ability to travel UK-wide and stay away from home as and when necessary

**About Company**

**Whistl** are a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

**Whistl** is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

  • Carrier Manager

    1 month ago

    Birmingham, United Kingdom Michael Page (UK) Full time

    About Our Client This organisation is a nationally recognised brand. They have a strong presence in the UK and are known for their innovative approach to technology and commitment to operational excellence. The Carrier Manager will be based within the Logistics Distribution and Supply Chain sector of the business. Job Description Overseeing the daily...

  • Customer Service Advisor

    1 month ago

    Birmingham, United Kingdom The Recruitment Group Full time

    Customer Services Advisor - Temp to Perm Contract to Start ASAP!! Location: Witton, Birmingham B6 Hours of Work: Mon - Fri - 39h - 8:30am-5pm, Mon-Fri (42 min lunch) **Salary**: ?11.35ph (?23,100pa) **Duties**: - They deal with customer queries, organising returns, replacement orders and process carrier claims daily. - Customer query handling skills -...

  • Customer Service Advisor

    1 month ago

    Birmingham, United Kingdom The Recruitment Group Full time

    **Customer Services Advisor - Temp to Perm Contract to Start ASAP!!** Location: Witton, Birmingham B6 Hours of Work: Mon - Fri - 39h - 8:30am-5pm, Mon-Fri (42 min lunch) **Salary**: £11.35ph (£23,100pa) **Duties**: - They deal with customer queries, organising returns, replacement orders and process carrier claims daily. - Customer query handling...

  • Customer Service Administrator

    4 weeks ago

    Birmingham, United Kingdom Alma Personnel Full time

    We are currently recruiting for a Customer Service Administrator on a temp to perm basis. The hours of work are Monday to Friday 8.30am - 5pm. Duties are: - Order inputting from telephone orders - Ensuring calls are answered quickly and efficiently - Call outs to existing customers - General admin duties - Chasing deliveries with carriers - Processing...

  • Business Development Manager

    2 weeks ago

    Birmingham, United Kingdom Freight Personnel Full time

    Our client are a globally recognized International Parcel provider. Due to their continued expansion, they are looking for an experienced Business Development Manager to join their International Express parcel team. They are looking to continue to grow their international division offering the main integrators worldwide. A focus will be on import & export...

  • Remote Field Service Engineer

    3 days ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + Benefits We are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market sectors,...

  • Estate Services Gardener

    4 weeks ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Service Care Construction have a vacancy for an Estates Services Gardener based in Birmingham working in partnership with a Housing Association based in the Midlands covering the Birmingham and surrounding areas. The gardening work includes grass cutting, clearance, planting, weeding and spraying and maintenance of shrub areas, hedges, bushes etc and the...

  • Field Service Engineer

    4 days ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + BenefitsAbout The CompanyWe are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market sectors,...

  • Field Service Engineer

    3 days ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + Benefits About The Company We are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market...

  • Interim Freight Controller

    4 weeks ago

    Birmingham, United Kingdom Page Personnel Full time

    Based in the Birmingham area 2 days per week, with a hybrid working model - An interim automotive freight opportunity,,, **About Our Client**: Our client is a world leading automotive 4PL provider who ship products world-wide! The business is heavily based around the supply of air, road and sea shipping methods across both import and export. Our client is...

  • Field Service Engineer

    2 days ago

    Birmingham, United Kingdom Service Care Solutions Ltd Full time

    Field Service Engineer - Remote (UK Wide & Overseas Travel) - to £50k + Expenses + Benefits About The Company We are currently working with a leading supplier of Turbine Solutions to industrial markets worldwide. An established business they provide a comprehensive range of products and services to the industrial gas turbine and steam turbine market...

  • Warehouse Operative

    4 weeks ago

    Birmingham, United Kingdom Gi Group Full time

    Gi Group are recruiting for a warehouse operative for our client based in Marston Green. Pays - £10.36 per hour Driving licence is ESSENTIAL to this role. Shifts will start out as 8am - 4pm Monday to Friday, they might change in the new year to 10am-6pm If you have held or hold a current C/B fork lift licence this will be a great advantage but not...

  • Service Manager

    2 days ago

    Birmingham, United Kingdom Candela Medical Full time

    The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area. Responsibilities:Team Management:Manage the Service team covering UK &...

  • Service Manager

    2 days ago

    Birmingham, United Kingdom Candela Medical Full time

    Job DescriptionThe Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area. Responsibilities:Team Management:Manage the Service team...

  • Service Manager

    2 days ago

    Birmingham, United Kingdom Candela Medical Full time

    The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area. Responsibilities:Team Management:Manage the Service team covering UK &...

  • Service Manager

    1 day ago

    Birmingham, United Kingdom Candela Medical Full time

    Job Description The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities: Team Management: Manage the...

  • Service Manager

    2 days ago

    Birmingham, United Kingdom Candela Medical Full time

    The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area. Responsibilities:Team Management:Manage the Service team covering UK &...

  • Service Manager

    2 days ago

    Birmingham, United Kingdom Candela Medical Full time

    The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities: Team Management: Manage the Service team covering UK...

  • Warehouse Worker/ Collection Driver

    4 weeks ago

    Birmingham, United Kingdom ONE WORLD EXPRESS Full time

    One World Express has evolved to a consolidator providing delivery services using multiple carriers to its clients. 2014 OWE decided to change its business model and focus on becoming a data-driven IT platform managing currently 10.000+ tariffs on behalf of its clients to all destination countries worldwide. This is a great role for someone looking to work...

  • Service Manager

    4 hours ago

    Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    An exciting opportunity has arisen for a Band 7 Service Manager for Medicine and Emergency Care to join our existing team of motivated and innovative staff within the Group at Sandwell and West Birmingham Hospitals NHS Trust. You will need to demonstrate experience of successful operational management, knowledge of clinical services, possess strong...