Operations Administrator

5 months ago

Leeds, United Kingdom BCN Group Full time

**Job title**: Operations Administrator

**Reports to**: Head of Operations

**Location**: Leeds LS10 (Hybrid working available - 3 days on-site, 2 days remote)

**Hours**:Monday to Friday, 37.5 hours with 60-minute lunch

**Salary**:Up to £24,000 + benefits

**About BCN**:
BCN is a leading managed IT services provider based in the United Kingdom. We specialise in delivering technology solutions to businesses across various sectors. Our services include cloud computing, cybersecurity, data management, and more.

We have an open culture where collaboration, inclusion and close working with the leadership team is essential - we work together & we win together

**About the role**:
**Focus of the role**:

- ** Shift Management**
- Ensure all Operations teams have sufficient employee coverage across all relevant shift patterns.
- Ensure all Field Services customers have an engineer to align with contractual requirements.
- ** Annual Leave Management**
- Review and approve/decline where appropriate annual leave requests based on the individuals allowance and cover within their respective team for the requested day(s).
- Ensure all staff have used their allowance of annual leave by the end of the calendar year.
- ** Sickness Management**
- Record employee sickness in business systems tool.
- Conduct and record back to work interviews with those returning from sick leave. Ensure outcomes are documented within business systems tool.
- ** Overtime Management**
- Review and approve/decline where appropriate overtime claims ensuring appropriate prior approval has been sought.
- ** Expense Management**
- Review and approve/decline where appropriate expense claims ensuring that business guidelines have been adhered to.
- ** Other Duties**
- Continual Improvements - Identify opportunities for process improvements and operational efficiencies.
- Ad-hoc reporting as required.
- Other administrative duties as required.

**Why BCN?**
- The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
- Competitive salary and the ability to progress
- 23 days holiday increasing with length of service and the option to buy additional leave
- Hybrid working
- Birthday off
- Company pension scheme
- 2 paid leave days per annum to volunteer and support your local community
- Health cash plan with free access to a confidential **Employee Assistance Programme (EAP)** supporting bereavement, financial, health and wellbeing, and much more
- Life assurance
- Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
- State-of-the-art office with free parking
- Free 24-hour on-site gym (Manchester and Leeds)
- Long service gifts to celebrate the milestones
- Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances), dress down every day, social events such as Summer BBQ, plus more

**Person Specification**:

- Proven experience in an administrative or a PA role, preferably within an IT or managed services environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP or other management software.
- High energy and drive
- Wants a career, not just a job
- Capacity and hunger to learn
- Great attention to detail
- Possess excellent organisational and time management skills
- You are innovative; you strive for improvements and share your knowledge across the team.
- You are a team player with strong communication skills
- Excellent problem-solving skills and an inquisitive nature
- Drive to deliver the highest standard of work
- Able to adapt to changing requirements

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