Income Officer

3 months ago

Northampton, United Kingdom Sage Homes Full time

**About Sage Homes**

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 10,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

**About the role**:
Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of income collection. This role is within our Resident Services team, reporting into our Income Manager.

**This is a hybrid working opportunity based from our Northampton office.**

**Key duties include**:

- Respond to and manage rental account enquiries in line with our policy and procedure
- Work alongside our financial wellbeing team to ensure that customers requiring support to sustain their tenancy through income maximisation and looking at opportunities to enable them to be financially stable.
- Manage rent arrears cases and negotiate acceptable payment arrangements for our customer in arrears.
- For arrears cases that aren't directly managed, liaise with the appropriate managing agents income team to ensure a consistency in approach and service in line with our policy and process
- Support and advice our customers regarding Welfare and Financial Inclusion, Universal Credit, Housing Benefit and CAB.
- Calculate and organise direct debit payments and chase all failed payment arrangements.
- Liaise with local Authorities and specialist money advice agencies on rent management issues.
- To be familiar with and keep up to date with legislative and regulatory requirements for rental income. Possess and maintain up to date knowledge of Welfare Reform.
- Assist the Income Manager with KPI reporting.
- Attend court on behalf of Sage homes for any cases -on a nationwide scale as and when required.

**About you**
- Experience working as an Income Officer/Debt Recovery and have up to date knowledge and understanding of arrears recovery, welfare benefits and court procedures.
- Knowledge of tenancy issues and Housing Law.
- Excellent communication skills and have a positive ‘can do' attitude.
- IT literacy including Microsoft Word, Excel and Outlook.
- Experience in presenting and representing arrears possession cases in court

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

**About the culture**

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.

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