Benefits Assessment Officer

3 weeks ago

Northampton, United Kingdom Colbern Limited Full time

369674-6443-24107 NCD

Benefits Assessment Officer
Northampton
Contract
£20.77 per hour PAYE or £27 per hour Limited paid via Umbrella Company inside IR35

Our client is looking for an experienced Benefit Assessment Officer.

Location Remote - Must be able to come in to collect laptop and go through procedures etc. - Office is One Angel Square Northampton
Duration of assignment: 3 months
Working hours: Monday to Friday 37 hours

1. To administer Housing Benefit and Council Tax Reduction new claims and change in circumstances efficiently and promptly to minimise fraud and overpayments and to maximise subsidy income to the Council, in accordance with government legislation, and corporate priorities.
Receive and action correspondence in respect of Housing Benefit and Council Tax Reduction from customers, landlords, Rent Service, DWP and other stakeholders including replying to requests for further information, statements of reasons, reconsiderations, and requests for backdated benefit.
Provide a high quality and customer focused service giving advice on Housing Benefit, Council Tax Reduction, Universal Credit and wider Welfare Benefits and Welfare Reform through face to face interviews, telephone, electronic channels and home visits as required.
Communicate and liaise with landlords, Debt and Welfare Benefit team, Housing, Revenues, the Rent Service, DWP including Universal Credit Service Centre and other stakeholders to ensure entitlement is correct, vulnerable clients are supported and to maximise income.
Ensure that overpayments are correctly identified and categorised in accordance with legislation and to maximise the subsidy income to the Council.
Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met and to identify possible fraudulent cases, refer to Corporate Fraud team and provide information and evidence as required.
To comply with new and existing Revenues and Benefits legislation and working practices, including keeping up to date with the contents of the procedure manual
To undertake any other duties that can reasonably be expected of the role and the level of responsibility.
English and Maths GCSE grade C or above / Proven literacy and numeracy skills
Experience of assessing claims for Housing Benefit and Council Tax Reduction and knowledge of welfare benefits.
IRRV Technician
Demonstrate ability to understand, interpret and explain complicated government legislation and the ability to keep up to date with frequent legislative and procedural changes.
Experience of assessing claims for Housing Benefit and Council Tax Reduction and knowledge of welfare benefits.
Demonstrable knowledge and experience of Capita or Northgate Revenues and Benefits systems.
Experience of working with IT systems including Microsoft products and document imaging/workflow systems.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.

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