IT Support Assistant

2 weeks ago


Atherstone, United Kingdom Wrights of Twycross Ltd Full time

**Wrights of Twycross** is a UK based, market leading Transport, Environmental and Waste Management Solution provider working alongside some of the UK's leading energy and water utility suppliers. Located on the Warwickshire/Leicestershire border, we provide a bespoke range of services for both domestic and commercial customers including drain and sewer jetting, vacuum tankering, tank and lagoon cleansing, biosolid/digestate recycling and bulk haulage.

We are a friendly and supportive family business joined together by shared goals of maximising customer service through our national scale, advanced technology, extensive fleet capability and an uncompromising commitment to be the employer of choice.

We recognise that the key to our success is our people. For us to deliver the best service to our customers, maintain our strong reputation and continue to grow we need to recruit and develop the right people.

As part of our continued growth, we now have an exciting opportunity for an IT Support Assistant to provide frontline IT support, to assist our outsourced IT provider with the streamlining of processes and innovation of IT technical systems based at our head office **Gopsall House Farm, Bilstone Road, Twycross. CV9 3PP**

**Role overview**:
**What you will be doing**:

- Acting as a local resource for hands-on and eyes-on assistance to the outsourced IT Senior Support function.
- Front line support to both drivers on the road and head office staff.
- Set up new users' accounts and profiles and deal with password issues.
- Performing IT on-boarding for new employees
- Logging all issues through our IT management system.
- Supporting in the research, installation and evaluation of new products and services for deployment to internal customers.
- Contributing to implementation, improvement and documentation of new and existing policies, procedures and processes for various IT systems
- Provide solutions/work arounds to incidents.
- Prioritising and managing several open cases and mini-projects at one time, taking instruction from the IT Senior Support function.
- Ensure appropriate departmental standards and procedures are adhered to.
- Communicating with 3rd party suppliers as required.

**We would love to meet someone with the following skills**:

- Great communication skills: patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls.
- The ability to explain IT concepts/procedures/policies to non-technical internal customers; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues
- Strong task management skills: ability to prioritise, triage, resolve and escalate in an efficient and effective manner.

**Plus**:

- Strong Interest in I.T.
- Ideally excellent GCSEs in Maths/Science/I.T. (Preferably A or AS -levels/ Degree Level) or equivalent
- Experience with Microsoft Windows 10 and Office.
- Experience fixing Windows OS, software, and hardware problems.
- Customer relations experience.
- Good people skills.
- Excellent team working skills.
- Clear and articulate telephone manner.
- Bright and quick to learn.
- Reliable.
- Strong organisational skills.
- Logical approach to problem solving.
- Calm under pressure

Excellent opportunity to join a family-run business. Applicants must have their own means of transport due to our rural location.

We are a family business and harbour a collaborative and supportive culture whereby we look to develop our employee’s skills and offer a variety of work. We are a FORS Silver, ISO 9001, 14001 and 45001 accredited business, working in many sectors from Utility, Construction, Industrial and Agricultural.
- website: wrightsoftwycross.co.uk_
- Strictly no agencies please._

**Job Types**: Full-time, Part-time

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- IT technical support: 1 year (required)
- Microsoft Windows 10 and Office: 1 year (required)

Work Location: In person

Reference ID: IT2-1108



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