Business Services Advisor, Collections

3 weeks ago

Belfast, United Kingdom Bank of Ireland Full time

**What is the opportunity?**:
This is an exciting opportunity to join a small team supporting customers through the life cycle of their finances. You will connect with customer to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank.

**In this role you will**:

- Contact customers to understand their financial circumstances and make appropriate decisions that support our customers and limit losses to the Bank
- Manage own caseloads and those of others and ensuring actions are in line with the required regulatory framework, policies and procedures
- Use influencing skills to agree a balanced strategy or make recommendations to a higher directive holder where required
- Signpost customers to agencies that can provide further support when customers are in financial difficulty, experiencing vulnerability or require further help to make decisions regarding their mortgage or financial affairs
- Supervise ongoing arrangements to ensure they accurately reflect customer's current financial circumstances and assist customers with debt management tools where appropriate

**What will make you stand out?**:

- The ability to communicate optimally verbally and in writing.
- Attention to detail and focus on delivering quality outcomes for customers
- Ability to prioritise between challenging priorities in a sometimes stressful environment.
- Listening skills with a problem solving mindset. Along with demonstrable ability to influence and negotiate tailored solutions within pre-defined mandates.
- Demonstrable ability to prioritise workloads and meet specific timescales
- Experience of working in an emotionally challenging role preferred.

**Essential Qualifications**:
There are no specific qualifications or minimum educational requirements needed for this role.

**More about the team**:
The Northridge collections and recoveries department is responsible for managing all UK customers who are experiencing financial or repayment difficulties. This may be because of a change in their circumstances leading to arrears on the account or due to a breach of contract, such as non-payment of a matured loan. We deliver responsible debt management throughout the customer lifecycle, balancing commercial risk with the delivery of fair & sustainable customer outcomes.

We attempt to proactively engage with our customers to help us to gain a full understanding of their financial situation, and we will take into account their individual circumstances while working with them to tailor a strategy that suits their needs. We utilise a range of hardship tools and forbearance options which can help customers through difficult periods or provide solutions which enable repayment of loans past maturity.

LI-HYBRID

**Why work with us?**:
The Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

**Key Competencies**
- Customer Focused - Self
- One Group, one team - Self
- Agile - Self
- Amplify Capability - Self
- Accountable - Self

**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

  • Customer Service Advisor

    3 days ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    3 days ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Service Advisor

    4 weeks ago

    Belfast, United Kingdom Ashton Recruitment Full time

    Ashton Recruitment require a customer service advisor for our client based in Belfast. Position: Customer service advisor Location: Belfast Duration: Temporary - Permanent Rate of Pay: £10.69 Hours of Work: Monday-Friday, 14:00-18:00 Duties will include (but not be limited to): - Inbound call handling taking orders from pharmacies - Providing...

  • Customer Service Advisor

    4 weeks ago

    Belfast, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting for Lloyds Banking Group in Belfast. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team. **As a Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Belfast, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting for Lloyds Banking Group in Belfast. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team. **As a Customer Service...

  • Customer Sales Assistant

    3 days ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Sales Assistant

    4 weeks ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Service Advisor

    2 weeks ago

    Belfast, United Kingdom Blue Arrow Full time

    Are you looking for a stable income? Or perhaps working for a large well known UK retail banking brand? Whatever you are looking for whether it is a steady income, job security or career development this opportunity has it all. We are looking for Customer Service Advisors to join a busy team who will be the first point of contact for one of the UK's...

  • Customer Service Advisor

    7 days ago

    Belfast, United Kingdom Vickerstock Ltd Full time

    **Customer Service Advisor** We are working on behalf of a household name to recruit for a Customer Service Advisor on a permanent basis. You will be working with an established team to deliver excellent customer service to customers. Based in Greater Belfast **Your new role as a Customer Service Advisor will include**: - Providing advice to customers -...

  • Service Advisor

    5 days ago

    Belfast, United Kingdom EE Full time

    Service Advisor **Job Req ID**:12701**Posting Date**:16-Mar-2023**Function**:EE Contact Centres**Location**:Riverside Tower, Belfast (N.I), United Kingdom**Salary**:21,408.00

  • Service Advisor

    4 weeks ago

    Belfast, United Kingdom BT Full time

    Service Advisor **Job Req ID**:14095**Posting Date**:05-Apr-2023**Function**:EE Contact Centres**Location**:Riverside Tower, Belfast (N.I), United Kingdom**Salary**:21,408.00

  • Server/bartender

    4 weeks ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and social. Our work environment includes: - Food provided - Casual work attire - Growth opportunities - On-the-job training **Responsibilities**: - Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes. -...

  • Business Sales Advisor

    4 days ago

    Belfast, United Kingdom BT Full time

    Business Sales AdvisorJob Req ID: 31213Posting Date: 20 Apr 2024Function: BT contact centresUnit: BusinessLocation:Riverside Tower, Belfast (N.I), United KingdomSalary: 25,052The roleWe’re looking to grow our dynamic team with highly motivated Sales Advisors who have a passion to succeed in a fast-paced, performance driven environment.We are at a very...

  • Customer Service Advisor

    4 weeks ago

    Belfast, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting Customer Service Agent for our client Lloyds Banking Group in Belfast. **The position**: Reporting to a Team Manager, a Business Banking advisor delivers an excellent customer experience for new to bank customers, supporting our customers through the process of opening their Business Accounts. The Business...

  • Director of Digital Services

    6 days ago

    Belfast, United Kingdom Business Support Organisation Full time

    **Director of Digital Operations** **Remuneration:**To £competitive, commensurate with experience, plus excellent benefits **Location**: Belfast, _with flexible working_ **BSO** The Business Services Organisation (BSO) is an organisation at the heart of the Health and Social Care system within Northern Ireland.Providing a wide range of business support...

  • Service Advisor- Belfast

    5 days ago

    Belfast, United Kingdom BT Full time

    Service Advisor - Belfast **Job Req ID**:11665**Posting Date**:16-Feb-2023**Function**:EE Contact Centres**Location**:Riverside Tower, Belfast (N.I), United Kingdom**Salary**:21,408.00

  • Customer Service Advisor

    5 days ago

    Belfast, United Kingdom Brook Street Full time

    Brook Street Recruitment is working with our Belfast client who is located in the Duncrue Area - they are looking to recruit a new full time permanent Customer Service Advisor Duties - Sales support for receipt and processing of customer orders onto M4 computer system to include confirmation, checking and processing. - Documentation of relevant information...

  • Customer Service Advisor

    2 days ago

    Belfast, United Kingdom EE Full time

    Customer Service Advisor **Job Req ID**:21733**Posting Date**:18 Aug 2023**Function**:EE Contact Centres**Location**:Riverside Tower, Belfast (N.I), United Kingdom**Salary**:£21,408.00- Full time: Permanent - Salary: £21,408 plus regular bonuses. (£10.98 per hour) **The Role** - Are you someone with enthusiasm and belief in providing excellent customer...

  • Pharmacy Delivery and Collection Service Driver

    5 days ago

    Belfast, United Kingdom Boots Full time

    Job Reference: 209570BR Belfast Fixed Term Part-time - Save Job Looked after, fulfilled and inspired - it’s how being a Pharmacy Delivery and Collection Driver for Boots will make you feel. **The importance of your role** Pharmacy Delivery and Collection (PDC) Drivers deliver. At its simplest this means taking medication to our customers, picking up...

  • Business Services Advisor

    5 days ago

    Belfast, United Kingdom Bank of Ireland Full time

    **What is the opportunity?**: This is an exciting opportunity to start your career in financial services. Northridge is unique in that we offer an end to end experience. Starting from the intermediary interaction to dealing with the end customer and everything in-between. Upskill opportunities are readily available which means internal progression is an...