Student Wellbeing Coordinator
6 months ago
**The role**
The Student Wellbeing Coordinators work as part of the Student Support and Development team within Student Engagement Office, collaborating with other team members to provide both reactive and proactive support to students registered at the University across a range of pastoral issues. The Coordinator will offer support and guidance to students for general matters and will have particular responsibility for advising and administering support for students with disabilities.
The successful applicant will have the ability to work independently and be part of a dynamic team. The team works at a fast pace providing advice and guidance to current and incoming students and to faculty on reasonable adjustments and UK sector norm.
**Duties and Responsibilities**
- To work on the student support desk; First Point for allocated shifts alongside colleagues from other student facing services, responding promptly and professionally to enquiries from students and staff.
- Provide advice and guidance to disabled students and applicants on the support and accommodations available at the University.
- Provide support for Northeastern University (NU) mobility students with disabilities, working closely with the NU disability team to ensure appropriate support and adjustments are in place.
- Responsible for drafting Learning Support Plans for disabled students and communicating content as appropriate to academic and professional service departments to ensure agreed support is provided.
- Liaise with registry staff to ensure special examination arrangement are in place for students with disabilities.
- Act as a College representative to the National Association of Disability Practitioners (NADP).
- Regularly review the disability support being offered, identifying any gaps in support and making recommendations to the Head of Service
- Maintain a thorough and up-to-date knowledge and understanding of relevant College policies relating to student support such as Support to Study, Safeguarding, Prevent, Extenuating Circumstances and Break in Studies.
- Participate in Support to Study meetings with students and faculty. Offer advice on support available internally and externally to the College. Prepare support plans and follow-up with faculty and students as required to enable students’ continued study at the College.
- Ensure students receive holistic support, working closely with other members of the student support team to ensure a student’s needs are met.
- To provide “back-up” support for other members of the team, ensuring familiarity with other areas of service provision such as finance and mental health support in order to provide students with a basic level of guidance when colleagues are absent or unavailable.
- Provide support and advice to students about registration with local GP surgeries.
- To present individually, or with other team members, workshops and seminars on student wellbeing and development issues (i.e. stress management, relaxation, healthy eating).
- Maintain accurate records of all student interactions on TARGETconnect in accordance with internal guidance and protocols in compliance with GDPR.
- Assist with the management and update of the team’s CANVAS (VLE) pages.
- Assist with the processing of invoices, uploading invoices into the Pointprogress system in accordance with Finance guidelines and procedures.
- Other associated student support related tasks from time to time as directed.
**About the University**
Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.
After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.
Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.
**Person specification criteria**
- Experience, Knowledge, Skills and Abilities
○ Experience of providing guidance or support to students in HE or FE [E]
○ Experience of working with people from a range of ethnicities, socio-economic groups and nationalities. [E]
○ Experience of dealing sympathetically with people who are emotional or distressed. [E]
○ Exper
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