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    2 months ago

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Support Secretary

2 months ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

To provide a comprehensive secretarial support service to consultants, junior medical staff and medical secretaries, ensuring the highest level of confidentiality is maintained at all times.

The post holder will be required to demonstrate a significant level of initiative in organizing their workload and in making decisions and taking action in accordance with departmental policy.

This post will be to provide efficient clerical support service to the Consultant Histopathologists and the department. This will involve the distribution of histology reports, filing of information and request forms and distribution of material for second opinion.

A major part of the role involves audio typing of histological reports, recording and typing minutes of meetings, extracting histological slides and retrieving cases needed for MDT meetings and liaising with staff of all grades in the department to ensure all information is available for the meeting. They will be the initial point of contact for callers to the department either via telephone or in person.

The Black Country Pathology Service (BCPS) is the Hub site based at Royal Wolverhampton New Cross Hospital NHS Trust and is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To provide high quality audio-typing and word processing facilities with, medical terminology, as required by Medical Staff, ensuring that the work is completed in an efficient and timely manner.
To access confidential histology reports and send out to external/internal agencies as appropriate.
To ensure all information and messages received from patients, colleagues and Medical Staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.
To assist with all duties in the absence of the Office Manager, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times.
To provide cross cover for the secretarial team during absences.
Respond positively and promptly to enquiries and problems received
from patients, medical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.
Be committed to continual self development and training to meet the
requirements and further development of the specialty.
Respond in a professional and sensitive manner when dealing with
confidential issues to patients, relatives, and other agencies.
To accurately create records and update patient related information
onto the computerised Patient Administration System.
Take responsibility for patient notes in the office pertaining to own work.
Assist with the training and induction of any new, or less experienced,
secretarial/support staff.