Medical Receptionist/administration

2 days ago

Malvern, United Kingdom Whiteacres Medical Centre Full time

**Whiteacres Medical Centre**

**Job Title ** Medical Receptionist/Administrator

**Accountable to ** Practice Manager

**Salary Range ** _Depending on experience _

**Contract Type ** Permanent

Full time - 37 hours per week

(Working pattern to be agreed but will include 1 late night until
**Working Hours**

6:30pm)

Part-time hours may also be considered

Whiteacres Medical Centre, Maple Road, Malvern, Worcestershire
**Location**

WR14 1GQ

**Reception & Administration**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. Carry out a range of duties to support the smooth

**Job Summary ** running of the practice to provide a high quality primary care service.

**Reception**
- Ensure an effective and efficient reception service is provided to patients and visitors to the practice.
- Open premises at the start of day and make all necessary preparation checks to receive patients. Secure the premises at the end of day ensuring the building is totally secured.
- Deal with all general enquiries and process appointment requests from patients via the telephone and in person and update the EMIS clinical system.
- Action Repeat Prescription requests.

1
Medical Receptionist/Administrator

**Administration**
- Receive and distribute internal and external mail and documentation.
- Ensure messages are logged accurately and timely for clinicians for patient home visits.
- Liaise with all third-party agencies to arrange patient care as instructed by GPs.
- Maintain and accurately input data into Practice computer system and patient’s electronic record. This may include coding of clinical information, such as diagnosis and diagnostic test results in accordance with Practice protocols.
- Process incoming correspondence and scan clinical information to patients notes.
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- Process messages via Docman workflow and tasks.
- Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.
- Chase hospital results/appointments/queries as appropriate. Any other administrative duties required to assist the running of the practice.
- Process new patient registrations and changes of address requests.
- File and retrieve medical records, process in accordance with the Practice’s procedures.

**Communication**
- The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers, recognising people’s needs for alternative methods of communication and responding accordingly.
- Provide and receive routine information either verbally or written, requiring tact or persuasive skills to overcome barriers to understanding.
- Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public.
- Remain calm and professional when working in periods of increased practice activity or when faced with difficult situations

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

2
Medical Receptionist/Administrator

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues,

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