Health Records Operational Team Leader

5 months ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

The post holder will demonstrate a proactive approach to leading the team, whilst identifying if staff have had the relevant training to carry out their primary role within the department. The following is an extensive list [although not exhaustive] of the skills required to fulfil the role:
Excellent communication skills, verbal and written

General I.T. Skills i.e. Word, Excel

Interpersonal skills

Organisational skills

Good alpha/numeric skills

Problem solving

Ability to work to tight deadlines

Ability to work using own initiative

Demonstrate tact, diplomacy and professionalism

Ability to motivate staff

Understanding the importance of confidentiality in an NHS environment

Staff supervision

In addition to the list above, the post holder must demonstrate the following attitudes at all times:
Self-awareness, self-management, empathy and social skills

Customer focused

Ability to work well under pressure and maintain composure in demanding situations

Flexible attitude to changing environments

Collaborative approach

Self-motivated

A corporate/ team player

Willingness to learn and share knowledge

Confident and innovative

High levels of integrity and reliability

Positive can-do attitude to problem solving

An opportunity has arisen within the Health Records department for an Operational Team Leader, supporting the Operational Co-Ordinator.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

An opportunity has arisen within the Health Records department for an Operational Team Leader, supporting the Operational Team Leader.

Key elements of the role include coordinating activities carried out by all operational teams, supporting the delivery of training processes for new and existing staff whilst supporting scoping the future needs of the department.



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