Customer Relations Specialist
7 months ago
We are looking for Customer Relations Specialists to join an international company in Gillingham, Dorset.
Joining the team as Customer Relation Specialist, you are responsible for execution of the SLS customer relations process according to the internal policies and practices.
In this position you manage and process customer orders and quotes, provide information about products, services and order status. You will be involved in improvement initiatives, comfortable to challenge processes and seek new opportunities to increase customer relations efficiently.
- What you will do:
- _
- Respond to customer inquiries according to SL agreement
- Proactively look for solutions to customer issues
- Obtain and evaluate all relevant information to handle inquiries. Follow up on customer interactions.
- File records of customer interactions and transactions
- Record details of inquiries, comments and complaints within quality management system. Manage administration
- Communicate and coordinate with internal departments
- Proposes ideas for processes & organizational improvements
- May consult the manager for making decisions upon needs
- Demonstrate the company’s values in your daily routine
- Skills and experience:
- _
- Awareness on business environment/competitors
- Excellent verbal, written communication and active listening skills
- A positive and flexible approach on dealing with customers and know how to organise/prioritize daily tasks
- Customer focused & solution provider mindset
- Result driven
- Continuous improvement mindset
- Accurate and attention for detail
- Ability to work in a fast paced & complex environment
- Ability to work in a diverse and multicultural environment
- Ability to prioritize and organize daily work within deadlines
- Flexibility to adapt to incoming requests
- Collaborative approach and team spirit
- Take ownership
- Open to change and has a constructive attitude
- Proactive attitude
- Demonstrate the company’s values and act as a role model
- Good knowledge of customer order management cycle and supply chain processes desirable
- Working experience in a customer facing environment desirable
- System tool agility e.g. Customer Relationship Management (CRM) platforms, SFDC, ERP (SAP advantageous), Windows Office Suite
- Relationship management; comfortable engaging and interacting with people across diverse organizational levels
- Fluent in English
- What you will receive_
Hours of work for this position are Monday - Friday 9.00am - 17.30pm initially. There will be a minimum of 4 weeks in the office to complete training, then there is the potential to work hybrid to include a minimum of 2 days in the office each week.
After the initial training, two days per week are flexible by arrangement to start at 8:00am - 16.30pm or 8:30am -17.00pm.
This role starts temporarily and will be reviewed for a permanent position after 3 months.
Octopus Personnel is focused on equality and believes in the value of our diverse characteristics that make each one of us unique. We are committed to inclusive recruitment policies, where everyone is welcome to register.
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 9 months
**Salary**: £11.79 per hour
Expected hours: 37.5 per week
**Benefits**:
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Gillingham
Reference ID: 2242/22
-
Employment Relations Specialist
4 days ago
Gillingham, Kent, United Kingdom Platform Recruitment Full timeEmployment Relations Specialist Job DescriptionPlatform Recruitment is looking for an experienced Employment Relations Specialist to join our team in Kent. The successful candidate will be responsible for managing complex employee relation issues, ensuring compliance with UK employment law.The ideal candidate will have experience within an HR Business...
-
Customer Service Specialist
2 months ago
Gillingham, Kent, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a Customer Service Specialist to join our retail team in the United Kingdom. The ideal candidate will have a friendly, approachable, and customer-oriented attitude, with the ability to work in a fast-paced environment.Responsibilities:Provide exceptional customer service and support the store's day-to-day operations.Meet or exceed sales...
-
Installation Specialist
4 days ago
Gillingham, Kent, United Kingdom beBee Professionals Full time £30,000 - £45,000Job Title: Installation SpecialistAt beBee Professionals, we are seeking an experienced Installation Specialist to join our team in Gillingham. As a key member of our technical staff, you will be responsible for installing and maintaining equipment at customer locations, ensuring full functionality and providing excellent customer support.Salary: £45,000 -...
-
Sales Development Specialist
4 weeks ago
Gillingham, United Kingdom Get Recruited (UK) Ltd Full timeAbout Us: We are a highly successful business, and we're looking for a Sales Development Specialist to support leading international brands in their business growth.This is an excellent opportunity to work in a fast-paced, client-facing role and further your career in a rewarding atmosphere. As a Sales Development Specialist, you will work closely with the...
-
Credit Risk Specialist
5 days ago
Gillingham, Kent, United Kingdom Qube Recruitment Full timeJob Title: Credit Risk SpecialistWe are seeking a highly skilled Credit Risk Specialist to join our busy Finance team. This is an exciting opportunity to play a crucial role in managing the company's credit control process, ensuring timely payments and minimizing bad debt.The ideal candidate will possess excellent analytical and communication skills, with...
-
Digital Transformation Specialist
7 days ago
Gillingham, Kent, United Kingdom LTIMindtree Full timeJob Title: Digital Transformation SpecialistAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.We are a partner to over 750 clients globally, bringing extensive domain...
-
Customer Support Specialist
3 months ago
Gillingham, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Gillingham, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Assistant
7 months ago
Gillingham, United Kingdom Lidl Full timePart Time Summary £12.40 - £13.00 per hour | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’recollaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two...
-
Customer Support Specialist
3 months ago
Gillingham, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Gillingham, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Specialist
3 months ago
Gillingham, Kent, United Kingdom beBee Professionals Full time £20,000 - £30,000Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Gillingham, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...
-
Commercial Heating Specialist
1 week ago
Gillingham, Kent, United Kingdom ATTB - The Big Jobsite Full timeJob Overview: ATT B - The Big Jobsite is a leading building services provider seeking a skilled Commercial Heating Specialist to join their team in Kent. As a key member of the team, you will be responsible for attending commercial sites, carrying out inspections, installations, servicing, maintenance, and breakdowns of commercially purposed boilers and...
-
Customer Service Representative
2 weeks ago
Gillingham, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000At beBee Professionals in Gillingham, United Kingdom, we are seeking a skilled and efficient Customer Service Representative to provide top-notch service to our valued clients. With a competitive salary of £25,000 per annum, this role is an excellent opportunity for individuals who excel in customer relations.About the RoleThis position involves handling...
-
Customer Support Engineer
4 days ago
Gillingham, Kent, United Kingdom beBee Professionals Full time £30,000 - £45,000Customer Support Engineer Role:beBee Professionals is seeking a highly skilled Customer Support Engineer to join our team in Gillingham. As a key member of our technical staff, you will be responsible for providing on-site installation, maintenance, and repair services for our clients, ensuring that their technical equipment is functioning optimally and...
-
Customer Success Advocate
6 days ago
Gillingham, Kent, United Kingdom Henry Schein Inc Full timeEmpowering Customer SuccessWe are looking for a Customer Success Advocate to join our team at HENRY SCHEIN ONE. As a Customer Success Advocate, you will play a critical role in helping our customers get the most out of our software. You will be confident in learning our software, building your knowledge and being able to talk confidently with our...
-
Business Support Specialist
1 week ago
Gillingham, Kent, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionWe are seeking an experienced HR professional to join our team as an HR Business Partner. As a key member of our HR team, you will provide strategic guidance and advice to senior management on HR-related matters, including workforce conflict resolution, workforce planning, and supporting business decision-making.About the CompanyRise Technical...
-
Tax Specialist
2 weeks ago
Gillingham, Kent, United Kingdom Michael Page (UK) Full timeJob OverviewWe are seeking a skilled Tax Specialist to join our team as an Apprentice Tax Administrator in Gillingham, Dorset. This role offers the opportunity to develop your skills in preparing client tax returns, tax planning, and research activities.Salary and BenefitsThe successful candidate will receive a competitive salary in the range of £25,000 to...
-
Technical Pump Specialist
4 weeks ago
Gillingham, United Kingdom Universal Business Team Full timeJob Overview:We are seeking a highly skilled Technical Pump Specialist to join our vibrant team at Universal Business Team. As a Service Engineer, you will be responsible for delivering exceptional customer service through expert product and technical knowledge.The ideal candidate will have both Mechanical and Electrical knowledge and experience in the pump...
-
Content Creation Specialist
1 week ago
Gillingham, Kent, United Kingdom BluetownOnline Ltd Full timeAbout UsBluetownOnline Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand setting the standard in the animal health industry. We are seeking a Content Creation Specialist to join our expanding marketing team.The ideal candidate will have experience in managing online ad campaigns, including Google Ads and shopping campaigns,...
-
Customer Service Account Handler
6 months ago
Gillingham, United Kingdom Senseco Systems Limited Full time**Senseco Systems Limited** Based in Kent, Senseco Systems is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems. Our name SensEco stands for: - \"Sense\" as fire and security...
-
Customer Service Account Handler
6 months ago
Gillingham, United Kingdom Senseco Systems Limited Full timeThe Customer Service Account Handler will primarily respond to the service requests of Senseco client base, within the Fire and Security System Industry. The Customer Service Account Handler will provide a robust service provision, liaising with both clients and the engineering Team. Key Responsibilities of the Customer Service Account Handler (but not...