Customer Service Account Handler

7 months ago


Gillingham, United Kingdom Senseco Systems Limited Full time

The Customer Service Account Handler will primarily respond to the service requests of Senseco client base, within the Fire and Security System Industry. The Customer Service Account Handler will provide a robust service provision, liaising with both clients and the engineering Team.
Key Responsibilities of the Customer Service Account Handler (but not limited to):
Maintaining and building a strong relationship with a portfolio of clients, primarily via telephone
Scheduling maintenance, callout and remedial visits
Delivering high quality customer service when liasing with engineers and clients to schedule visits
Addressing all emergency call outs within stated KPIs
Being first point of contact for clients and resolving their query in a professional and timely manner
Ensuring visits are booked in accordance with Senseco procedures; maximising engineer utilisation
Providing risk assessment and method statements for planned maintenance work
Ensure all necessary paperwork is obtained and promptly processed. This includes, but is not limited to, worksheets and purchase orders
Skills required for Customer Service Account Handler
Computer literate
Proven customer service experience
Experience working in a high pressure, client/customer facing environment
Excellent organisational skills and attention to detail
Excellent telephone manner
Good written, oral and numerical skills
Ability to work well as part of a team as well as autonomously
Ability and desire to learn the legal and regulatory compliance for the fire industry
**Competency Level**: 2
Senseco Systems Limited
Based in Kent, Senseco Systems is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems.

**Our name SensEco stands for**:
\"Sense\" as fire and security sensors are core competencies and
\"Eco\" to underscore our strong commitment to the environment and protecting our planet.
Senseco Systems are proud to be certified by Investors in People and Investors in Wellbeing.
We are Carbon Neutral Certified and are currently working towards Net Zero.

**Benefits include**:
Discounted private medical, free cashplan, free on site parking, on site mental health first aiders,



  • Gillingham, United Kingdom Senseco Systems Limited Full time

    **_Salary range based on experience and position (Account Handler/Senior)_** We are seeking a Customer Service Account Handler and Senior Customer Service Account Handler to join our dynamic service team. This is an excellent opportunity with a well-defined career progression path. Once you have demonstrated competence in the role, you will have the chance...


  • Gillingham, United Kingdom Netbox Recruitment Full time

    Customer Account Handler - bonus scheme to be introduced within next 6 months £23,000- £25,000 Gillingham Monday to Friday 8:30am-5pm - 1 hour lunch Permanent role Immediate interviews Are you looking for your next opportunity to be a part of a growing and dynamic organisation? Netbox Recruitment Ltd are working in partnership with our established...


  • Gillingham, United Kingdom Senseco Systems Limited Full time

    **Senseco Systems Limited** Based in Kent, Senseco Systems is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems. Our name SensEco stands for: - \"Sense\" as fire and security...


  • Gillingham, United Kingdom First Military Recruitment Ltd Full time

    JB372: Customer Service Account HandlerSalary: £24,000 - £30,000 per annumLocation: Gillingham, KentOverview:First Military Recruitment are currently seeking a Customer Service Account Handler on behalf of one of our clients.You will primarily respond to the service requests of the client base, within the fire and security system industry.Our client...


  • Gillingham, United Kingdom First Military Recruitment Ltd Full time

    About the JobWe are looking for an experienced Customer Service Account Handler to join our team at First Military Recruitment Ltd. In this role, you will be responsible for maintaining strong relationships with clients, scheduling maintenance visits, and delivering high-quality customer service.The successful candidate will have a proven track record in...


  • Gillingham, Kent, United Kingdom Hamilton Woods Full time

    **Job Title:** Customer Service SpecialistWe are currently recruiting for a Customer Service Specialist on a temporary basis, up to 8 weeks, in Kent. As a Customer Service Specialist, you will be responsible for providing excellent customer service and ensuring that all feedback from customers is properly handled.The ideal candidate will have previous...

  • Administrator

    1 week ago


    Gillingham, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Insurance Administrator** **Location**:Gillingham **Salary**:Up to £24,000 - DOE **The Company**: We are working with an established insurance broker who are looking for an Admin assistant to join their Gillingham office. They are a company that prides themselves on a supportive working environment and offering their staff with a wealth of development...


  • Gillingham, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Senior Commercial Account Executive** **Location**:Gillingham **Salary**:Up to £55,000 - DOE + Great Benefits package **The Company**: We are working with a charted insurance broker who are looking for an experienced Commercial Account Executive to join their Gillingham office. This is a great opportunity to join a firm that pride themselves on the...


  • Gillingham, Kent, United Kingdom Premier Work Support Full time

    **Key Responsibilities:** As a Food Service Coordinator at Premier Work Support's Canteen, you will be responsible for food ordering, stock management, cash handling and kitchen cleaning. You will also be required to maintain a high level of customer satisfaction.A Food Handlers Certificate is required for this role. We estimate the annual salary for this...


  • Gillingham, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Service Representative** **9 months FTC** **Monday - Friday, 8:30am - 5:30pm/ 9am - 5:30pm** **Hybrid working** **Gillingham** An exciting new role has opened for a Customer Service Representative at a well-established distribution organisation, located in Gillingham. **Duties of the role include**: - Managing inbound calls, dealing with...


  • Gillingham, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Gillingham, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Gillingham, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Gillingham, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Gillingham, United Kingdom Jewson Full time

    Are you based in the **Gillingham **area? Do you have a passion for working with people? **Jewson, **a leading building materials distributor in Northern Europe, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career...


  • Gillingham, United Kingdom OSB Group Full time

    About the team: The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. About Us: OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected...


  • Gillingham, Kent, United Kingdom Premier Work Support Full time

    Premier Work Support is seeking a reliable and efficient Food Service Assistant to join their team in the Medway Towns area.You will be responsible for assisting with food preparation, ordering, and inventory management, as well as maintaining a clean and safe kitchen environment.A Food Handlers Certificate is required for this role, and the estimated annual...


  • Gillingham, Kent, United Kingdom Hamilton Woods Full time

    Hamilton Woods Associates is seeking a Complaint Handling Professional to work on a temporary basis, up to 8 weeks, focusing on customer feedback and complaint resolution.About the RoleProviding support to complaint handlers with decision-making and ensuring customer satisfaction.Efficient management of the enquiries inbox to resolve customer issues...


  • Gillingham, United Kingdom Henry Schein Full time

    Job Description - Job Title: Customer Service Representative - Department: Customer Service - Reports To: Customer Service Manager - Location: Gillingham - hybrid - Overview: - Giving our customers an exceptional Henry Schein experience is what drives our Customer Service team. Our representatives are passionate about listening to our customer’s needs and...


  • Gillingham, United Kingdom Dextra Group Full time

    Dextra Group plc. is the largest privately owned lighting manufacturer in the UK. With over 40 years of experience, our commitment to total service and in continuous investment enables us to be at the cutting edge of luminaire development, whilst remaining competitive, efficient and client focused. Our Customer Services Department deals with all after sales...


  • Gillingham, United Kingdom MEMS Power Generation Full time

    **Title**: Sales and Customer Service Advisor **Location**: Gillingham, Kent **Salary**: £23,000-£26,000 per annum dependant on experience **Duration**: Full Time, Permanent **Hours**:Rolling** **Shift Pattern: 4days on 4days off; average 38.5 hrs per week Shift is 7am to 7pm weekdays and 8am to 5pm weekends. Working weekends and bank holidays is a...


  • Gillingham, United Kingdom Henry Schein Full time

    Job Description - Department: Customer Service - Reports To: Customer Service Manager - Location: Gillingham - flexible - Overview: - Giving our customers an exceptional Henry Schein experience is what drives our Customer Service team. Our representatives are passionate about listening to our customer’s needs and taking action, giving information or...