Customer Service Account Handler

5 months ago


Gillingham, United Kingdom Senseco Systems Limited Full time

The Customer Service Account Handler will primarily respond to the service requests of Senseco client base, within the Fire and Security System Industry. The Customer Service Account Handler will provide a robust service provision, liaising with both clients and the engineering Team.
Key Responsibilities of the Customer Service Account Handler (but not limited to):
Maintaining and building a strong relationship with a portfolio of clients, primarily via telephone
Scheduling maintenance, callout and remedial visits
Delivering high quality customer service when liasing with engineers and clients to schedule visits
Addressing all emergency call outs within stated KPIs
Being first point of contact for clients and resolving their query in a professional and timely manner
Ensuring visits are booked in accordance with Senseco procedures; maximising engineer utilisation
Providing risk assessment and method statements for planned maintenance work
Ensure all necessary paperwork is obtained and promptly processed. This includes, but is not limited to, worksheets and purchase orders
Skills required for Customer Service Account Handler
Computer literate
Proven customer service experience
Experience working in a high pressure, client/customer facing environment
Excellent organisational skills and attention to detail
Excellent telephone manner
Good written, oral and numerical skills
Ability to work well as part of a team as well as autonomously
Ability and desire to learn the legal and regulatory compliance for the fire industry
**Competency Level**: 2
Senseco Systems Limited
Based in Kent, Senseco Systems is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems.

**Our name SensEco stands for**:
\"Sense\" as fire and security sensors are core competencies and
\"Eco\" to underscore our strong commitment to the environment and protecting our planet.
Senseco Systems are proud to be certified by Investors in People and Investors in Wellbeing.
We are Carbon Neutral Certified and are currently working towards Net Zero.

**Benefits include**:
Discounted private medical, free cashplan, free on site parking, on site mental health first aiders,



  • Gillingham, United Kingdom Senseco Systems Limited Full time

    **_Salary range based on experience and position (Account Handler/Senior)_** We are seeking a Customer Service Account Handler and Senior Customer Service Account Handler to join our dynamic service team. This is an excellent opportunity with a well-defined career progression path. Once you have demonstrated competence in the role, you will have the chance...


  • Gillingham, United Kingdom Senseco Systems Limited Full time

    Salary range based on experience and position (Account Handler/Senior)We are seeking a Customer Service Account Handler and Senior Customer Service Account Handler to join our dynamic service team. This is an excellent opportunity with a well-defined career progression path. Once you have demonstrated competence in the role, you will have the chance to...


  • Gillingham, Kent, United Kingdom Spencer - Richardson Full time

    We are excited to offer a unique opportunity to join our team at Spencer-Richardson as a Customer Service Account Handler. This role is a pivotal part of our company's ongoing success in providing exceptional service to our clients.Key Responsibilities:Work closely with clients and engineers to book planned maintenance, remedial works, and additional...


  • Gillingham, United Kingdom Senseco Systems Limited Full time

    **Senseco Systems Limited** Based in Kent, Senseco Systems is the UK's industry-leading, independent fire and security specialist. We are renowned for our expertise in the design, supply, installation, commissioning and maintenance of fire, suppression, voice, security and integrated systems. Our name SensEco stands for: - \"Sense\" as fire and security...


  • Gillingham, Kent, United Kingdom Spencer - Richardson Full time

    We are excited to partner with a leading fire and security services business, supporting their growth and strategic direction. As a Customer Service Account Handler, you will be part of a close-knit team, playing a pivotal role in delivering exceptional service to clients.Key Responsibilities:Collaborate with clients and engineers to schedule planned...


  • Gillingham, United Kingdom Spencer - Richardson Full time

    We are partnered with a market leading fire and security services business - growing organically and through acquisition, the strategic direction is set - carving a carbon-neutral path through the industry and being the best in their sector. It's an exciting time to join the business as their new Customer Service Account Handler, being part of a close-knit...


  • Gillingham, United Kingdom Spencer - Richardson Full time

    We are partnered with a market leading fire and security services business - growing organically and through acquisition, the strategic direction is set - carving a carbon-neutral path through the industry and being the best in their sector. It's an exciting time to join the business as their new Customer Service Account Handler, being part of a close-knit...


  • Gillingham, United Kingdom Spencer - Richardson Full time

    We are partnered with a market leading fire and security services business - growing organically and through acquisition, the strategic direction is set - carving a carbon-neutral path through the industry and being the best in their sector. It's an exciting time to join the business as their new Customer Service Account Handler, being part of a close-knit...


  • Gillingham, United Kingdom Spencer - Richardson Full time

    Job Description We are partnered with a market leading fire and security services business - growing organically and through acquisition, the strategic direction is set - carving a carbon-neutral path through the industry and being the best in their sector. It's an exciting time to join the business as their new Customer Service Account Handler, being...


  • Gillingham, Kent, United Kingdom Senseco Systems Limited Full time

    About the Role:We are seeking a Customer Service Account Handler to join our dynamic service team at Senseco Systems Limited. This is an excellent opportunity with a well-defined career progression path. The ideal candidate will have a proven track record of delivering high-quality customer service and will be able to build strong relationships with...


  • Gillingham, Kent, United Kingdom Spencer - Richardson Full time

    We are partnered with a market leading fire and security services business - growing organically and through acquisition, the strategic direction is set - carving a carbon-neutral path through the industry and being the best in their sector. It's an exciting time to join the business as their new Customer Service Account Handler, being part of a...


  • Gillingham, United Kingdom CKB Recruitment Full time

    We are currently recruiting for a well-known Insurance Brokers, with a leading presence across the South of England, who are part of a leading player in the UK insurance market. They are now looking to add a couple of ambitious Commercial Account Handlers to their team in Gillingham (Dorset). With both sitting under different Execs/Directors here. They are a...


  • Gillingham, Kent, United Kingdom Spencer - Richardson Full time

    Customer Service Account HandlerWe are partnered with a leading fire and security services business that is growing organically and through acquisition. The company is committed to carving a carbon-neutral path through the industry and being the best in its sector.This is an exciting time to join the business as a Customer Service Account Handler, being part...


  • Gillingham, Kent, United Kingdom Spencer - Richardson Full time

    OverviewSpencer-Richardson has partnered with a leading fire and security services business to fill the role of Customer Service Account Handler.


  • Gillingham, Kent, United Kingdom City Centre Recruitment Full time

    About the Role:We are seeking a dedicated Customer Service Representative to join our team in Gillingham, Dorset. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring a seamless and positive experience for our valued Focus account customers.Key Responsibilities:Customer Experience Management:...


  • Gillingham, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Gillingham, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...

  • Service Coordinator

    4 weeks ago


    Gillingham, United Kingdom Senseco Systems Limited Full time

    The Service Coordinator is responsible for responding to the service requests of Senseco client base, within the Fire and Security System Industry. They will learn how to carry out the roles and responsibilities of the Contract Administrator and the Account Handler.Key Responsibilities of the Service Coordinator (but not limited to):Responsible for the...


  • Gillingham, Kent, United Kingdom ENGINEERINGUK Full time

    Job Title: Customer Service RepresentativeWe're seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves working early mornings, ensuring that our customers receive exceptional service from the moment they step into our store.The estimated salary for this position is £10.50-£11.00 per...


  • Gillingham, Kent, United Kingdom City Centre Recruitment Full time

    About the Role:We are seeking a dedicated Focus Account Specialist to join our team in Gillingham, Dorset, and take ownership of the customer experience for our valued Focus account customers.Key Responsibilities:Customer Experience Management: Take full ownership of the customer journey for a designated list of Focus account customers, ensuring a seamless...


  • Gillingham, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Gillingham, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...