Customer Service Representative

3 days ago


Gillingham, United Kingdom Pearson Whiffin Recruitment Ltd Full time

**Customer Service Representative**

**9 months FTC**

**Monday - Friday, 8:30am - 5:30pm/ 9am - 5:30pm**

**Hybrid working**

**Gillingham**

An exciting new role has opened for a Customer Service Representative at a well-established distribution organisation, located in Gillingham.

**Duties of the role include**:

- Managing inbound calls, dealing with all customer enquiries including, tracking orders, damages, returns, complaints, and payments
- Accurately logging calls and uploading information onto the system
- Following the correct procedures and guidelines regarding customer needs
- Delivering exceptional customer service and building strong working relationships ensuring customers are updated with their account, product, and pricing ranges
- Liaising with other internal departments to ensure customer processes run smoothy
- Exceeding targets and providing support to the team to achieve this
- Any other additional tasks required
- Able to accurately record and input data at fast pace
- Computer literate with knowledge of MS Office, Excel, and Outlook
- Previous experience in a customer service role
- Exceptional interpersonal and communication skills
- Confident communicator
- Meticulous attention to detail
- Able to stay calm under pressure and use own initiative
- Work well both independently and amongst a team
- A proactive attitude and positive work ethic
- Previous experience communicating via live chat (desirable not essential)
- This role is being handled by Samantha Reid, Senior Consultant for Pearson Whiffin Recruitment._

Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_



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