Customer Service Representative

4 weeks ago


Remote, United Kingdom Find My Man and Van Full time

**Company Description**

Find My Man and Van is a comparison and booking site for Man and Van/Removals, established in 2015. Through our online platform, customers enter their move details, date & time and receive online quotes from moving companies registered with the site. With a registered service provider base in excess of 1000 companies, we provide a comprehensive, automated solution to corporate and domestic removals. Our core values are exceptional customer service and platform ease of use.

**Website**

**Role Description**

The role on offer involves liaising with customers and drivers over the telephone, and subsequent management bookings and driver queries, through our online system.

**Duties**

The following are the main duties of the role, the list is not exhaustive as we are an evolving business and additional duties of a similar nature to those below may arise.
- Answering customer enquiries by phone - this can be anything regarding the booking ie. advice on booking their move, how our process works, payment, riding in van etc.
- Giving quotes & taking payment - again by phone, this involves using our online system to get quotes, taking the move details, texting the results to customers and processing payment through our online system.
- Managing drivers with regards to our process, driver cancellations and assignments to bookings as well as any other issues that may arise.
- Signing up new drivers through our online system when requested.
- Handling booking cancellations and refunds - this will initially be escalated to the company owners but it is desired over time to become resolvable by the person in this role.
- Handling complaints from customers/drivers - this will initially be escalated to the company owners but it is desired over time to become resolvable by the person in this role.
- Monitoring customer satisfaction and grading bookings accordingly - this can be done through our online system.
- Recruiting drivers to the platform.
- Posting to our social media accounts and responding to TrustPilot reviews.

**Other Details**

**Job Types**: Full-time, Permanent

**Salary**: £19,216.00-£21,500.00 per year

**Benefits**:

- Casual dress
- Work from home

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: Remote

Reference ID: FMMV_CSR_JAN23
Expected start date: 01/02/2023



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