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Customer Service Representative

4 months ago

Remote, United Kingdom Capita Full time

Here at Capita Local Government Services we are currently expanding our team of home base Customer Service Advisors. We are looking for people with great communication skills, a passion for delivering a first class service and the ability to work both on their own and part of a wider team.

Within this role you would be taking calls from clients of local councils who have queries about services that they provide, from refuse collection to housing benefit to school admissions. Where possible you will work to resolve the query first time and where this isn’t possible you would ensure that they re directed to the correct team who can assist them.

In return you will work with a friendly and supportive team in a role that offers you scope to learn and develop, there will be opportunities for continuous personal development along with opportunities to progress within your career.

The start date for this role is the 22nd of January and the first three weeks will be in training so no annual leave is approved at this time. The role works shifts covering 9am - 6pm Monday - Friday.

**Job title**:
Customer Service Representative (home based)

**What you’ll be doing**:

- You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK. Enquiries will range from council tax and housing benefits to school admissions and parking fines, as well as other council services
- Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to
- You’ll also need to keep accurate and timely records of every call. This is an excellent opportunity to develop and progress your career as a Customer Service Adviser in a sociable environment
- Be a helpful and supportive team member
- Commit to your own personal development and demonstrate an eagerness to learn

**What we’re looking for**:

- Excellent communication skills, both verbal and written
- Customer driven with the ability to show genuine empathy
- Keen attention to detail
- Computer literacy and the ability to learn new systems quickly
- Desire to learn and develop

**About Capita Local Government**

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

**What’s in it for you?**
- a salary of £21,255
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- A fully home based role
- company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

**What we hope you’ll do next**:
**Location**:
Home-Based - GBR
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent