Estate Assistant
3 weeks ago
Contract to start 13-03-23 until 11-06-23 with a possible extension.
Potentially 6 - 12 months covering secondment
**JOB PURPOSE**:
Within a designated team: provide administrative, customer support and management assistance
To assist the designated team in maintaining standards, complying with legislative requirements and meeting performance of the businesses, in the area of estates & environmental management and Health and Safety
**Operational tasks**
Raising work orders; updating Capita/Open Housing transactions ensuring accuracy and timely updating of spend accounts. Checking the input and accuracy of work orders in Open Housing including all stock related costs
Responsible for working with suppliers ensuring invoices are processed against IBC Purchase Orders in a timely manner in line with the councils procurement policy
Assisting with the end to end purchase to pay process when requested by your line manager to ensure the best service is delivered to our tenants
Assist in co-ordinating the undertaking of letter drops by Caretakers on behalf of other departments
Respond to enquiries from contractors, residents, work colleagues and 3rd parties and assist in resolving queries at the point of contact.
Respond to informal complaints and enquiries using CRM system regarding all services and projects provided by the Team. Assist line Manager with drafting timely formal complaint responses and liaise with Complaints Section to meet policy requirements..
Maintain the team SharePoint page with an organized file structure, team updates, KPI data and meetings minutes records.
**Salary**: £15.64 per hour
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 5224783-03-23
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