Wheelchair and Limb Administrator
2 weeks ago
Band 2
**Main area**
- Mobility Centre
**Grade**
- Band 2
**Contract**
- Fixed term: 6 months (or secondment with managers permission)
**Hours**
- Full time - 37.5 hours per week
**Job ref**
- 164-5981236
**Site**
- Mobility Centre - City Campus
**Town**
- Nottingham
**Salary**
- £22,383 per annum
**Salary period**
- Yearly
**Closing**
- 18/02/2024 23:59
Job overview
Visits to the department are encouraged
Main duties of the job
- Act as first point of contact for all of our service users and visitors to the department, providing a comprehensive reception and clerical service to patients, relatives and carers
- Contacting patients to book and cancel appointments
- Adhere to departmental policies and procedures and participate in audits in order to maintain data quality and provide an efficient service
- Deal with sensitive information in a professional manner
- Provide non-clinical advice and information to patients to enhance their experience within the service
- Where appropriate accurately log patient information onto the relevant Trust information system and ensure that patient records are effectively maintained
- Distribute patient records and information to other members of the multidisciplinary team as appropriate
- Ensuring adequate stocks of stationery and clinical equipment, ordering as required and check and receipt goods received
- Assist other clinical, reception or administrative staff in undertaking other duties such as photocopying, filing and sending letters
- To liaise with other members of the multidisciplinary team to maintain the smooth and efficient running of the department
- Update information on notice boards
- Liaison with wheelchair contractor regarding orders, deliveries and collections
- Support wheelchair service in ordering and delivery of wheelchairs
Working for our organisation
The wheelchair and amputee service sits in the Therapies and Rehabilitation Services Pathway in the Clinical Support Division at NUH.
We are a diverse pathway of AHPs and support staff, employing over 600 staff who work together to deliver the high quality care we aspire to.
Our HCPC registered AHP professionals comprise of physiotherapists, dietitians, occupational therapists, orthotists, prosthetists and speech and language therapists, and our other staff encompass professionals such as nurses, psychologists, administrative and clerical and support workers.
We have a Chief AHP to lead us on our strategic direction, and many of the pathway leadership team have pathway AHP backgrounds to support our staff. There are also Practice Development Therapists to support career development for all.
We’ve made a clear commitment to our patients and staff that We Listen, We Care. We will do all we can to ensure our patients get the best possible care we can give them.
Detailed job description and main responsibilities
In addition to the below summary you need to familiarise yourself with full Job Description and person specification documents attached to this advert.
Essential skills
- Ability to work well and efficiently under pressure
- Excellent communication skills
- Customer Care skills and empathy for the client group
- Ability to work on own initiative and as part of a multi-disciplinary team
- Proficient IT skills
- Good organisational skills
- Effective problem solving skills
- Previous administrative experience
- Understanding of confidentiality and the Trust policy regarding this
Desirable skills
- Knowledge of hospital computer systems
- Previous administrative experience in a clinical environment
- Experience with dealing with the general public
Person specification
Training and Qualifications
Essential criteria
- English and maths grade c or above
Experience
Essential criteria
- Competent in use of Microsoft packages Includes outlook, word and excel
Communication Skills
Essential criteria
- Clear and accurate verbal communication
Experience
Essential criteria
- recent experience in a reception/admin role
Desirable criteria
- Previous experience in NHS setting
Analytical and Judgement skill
Essential criteria
- ability to work on own initiative
Physical skills
Essential criteria
- ability to work for long periods at a computer
- _________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career
**Salary**: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they me
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