Secure Services Reception

6 months ago

Ivybridge, United Kingdom Livewell Southwest Full time

Ensure all visitors entering the building are welcomed, have identification checked, are asked to sign in and hand washing facilities are signposted. Respond, using a helpful and problem-solving approach, to all queries and requests for assistance from staff and other visitors. Ensure all entry and exit of service users, staff, visitors and deliveries is via external airlock (unless emergency access is required). Ensure all service users enter and exit the building safely under the direction of nursing staff Ensure service users are not permitted through the internal airlock until searches have been completed.

Receive and make telephone calls, using a helpful and problem-solving approach. Re-direct calls and take messages as appropriate. Communicate via staff radio as appropriate. Engage appropriately with all service users and report any change in presentation or conflict promptly to nurse in charge.

Monitor service users in the reception area and report any concerns to the nurse in charge. Support the nursing team as the witness for any green search conducted in line with Lee Mill RAG protocol when patients return from leave, or any items brought by visitors. Delivery of initial security inductions to all new staff Processing of visitors to the service; to include explanation of prohibited and restricteditems and appropriate storage of these items. Completion of required identity checks, completion of required documentation and issuing of visitors badge.

Processing of workmen / contractors visiting the service; to include explanation ofprohibited and restricted items and appropriate storage of these items. Completionof required identity checks, completion of required documentation and issuing of visitors badge. Ensure all regular maintenance is completed in a timely manner to include fire equipment, PAT testing of items and labelling new electronic equipment. Report any discrepancies to security lead and management team.

Security Follow local security procedure for the allocation of master keys and alarms. Support logging, ordering, replacement, and reconciliation of broken keys as per local security procedure. Ensure lone worker devices are charged, in good working order & all checks completed. Operate effective signing in and out procedures that are compliant with local fire procedures Complete all non-clinical security checks required to maintain the safety of the ward.

Monitor and supply patient restricted items, keeping an up to date record of items and ensuring no items are unaccounted for. Complete daily audit of restricted items and follow local procedure if items are missing. Complete regular checks of SAS and fire alarm systems Record and distribute mail to service users, ensuring that all parcels are opened in the presence of the service user, prior to entering the ward and contents are checked for restricted/prohibited items. Any restricted/prohibited items found to be managed in line with unit policy Open and sort the mail for staff according to agreed procedures.

To inform the estates department of any works that need to be undertaken on the unit and keep accurate records, monitor completion and report back outstanding works to the clinical team on a weekly basis. Ensure NIC is informed of any estates/contractors entering the patient area before allowing access. Notify the NIC of any testing/maintenance being carried out on the unit and escort contractors/estates to complete in patient areas. Follow agreed procedure for access to loft space for any estates/contractors.

Complete perimeter check twice daily and associated records including any breaches and escalation process if damage is found. Support and implement the emergency and contingency planning situations that mayarise within the service. Undertake any administrative/ secretarial tasks requested by the unit manager and the clinical team. Arrange appointments and access to and manage diaries for the clinical team.

Have up to date knowledge of computer systems. Plan, ensure the smooth running of and take minutes of meetings. Scan correspondence and reports into the computerised record, ensuring that they can be easily retrieved. Photocopy, laminate or disseminate relevant documents at request of the team.

Ensure that the telephone system is operational at the beginning of each day switched over at the appropriate times. Report any difficulties with the operation of the telephone system. Use internal and external mail and the internet to keep up to date and to send and receive messages. To follow agreed processes in the allocation of petty cash and patient monies.

Complete daily audit of money held in unit safe with another staff member and follow escalation process for discrepancies. To place orders required for the secure services on EPROC and receipt. Support liaison with couriers and use of systems to ensure secure delivery of post, items toand from pharmacy, and samples to pathology services. Receive deliveries.

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