Quality & Patient Safety Administrator

2 weeks ago


Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

An exciting opportunity has arisen to work within The Royal Marsden’s Quality & Patient Safety department. This B4 role will have a particular focus on administrative support for the PALS, Bereavement & Complaints teams. The role will also provide pooled administrative support for the wider department as and when needed.

The post holder will play a key role in the provision of a robust and responsive complaints
services in line with the latest legislation, national guidance and Trust policy. They will contribute to an efficient, compassionate, professional and comprehensive service working with the teams to set the standards, promote and drive improvements for complainants, patients, their families and their carers across the Trust

The post holder will also be one of the administrators who will support the Quality & Patient Safety team, providing essential assistance for the corporate responsibilities of the department including secretarial support for relevant governance committees.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.
- Proactively work as part of a team and provide administrative support to the Complaints, PALS, Bereavement teams including logging new concerns, complaints and other feedback on to the databases (including Datix) and keeping these updated.
- Provide a responsive and helpful central point of contact for persons and organisations having business with the Quality & Patient Safety team. To answer telephone calls and other enquiries, dealing with, or redirecting, as appropriate.
- Deputise for other members of the administrative team within the department to cover sickness and holidays.
- To process incoming mail and ensure outgoing mail is distributed in a timely and efficient manner.
- To assist with the payment and organisation of invoices and ensure that the appropriate process is followed.
- To process a range of documents, including those of a confidential nature, reports, Board papers and letters using programmes such as Word and Excel. To ensure that all documents are presented in accepted Trust formats.
- To organise a range of internal and external meetings on behalf of the Quality & Patient Safety team, greet visitors and arrange rooms and catering requirements, and take minutes of

meetings as required.



  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    Providing a high quality service to our patients is at the core of The Royal Marsden NHS Foundation Trust. Therefore applicants will preferably have experience of working in a healthcare environment. As the Lead for Quality Assurance you will be working very closely with the Trust’s Chief Nurse, Medical Director, Divisional directors and Divisional Medical...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    Providing a high quality service to our patients is at the core of The Royal Marsden NHS Foundation Trust. Therefore applicants will preferably have experience of working in a healthcare environment. As the Lead for Quality Assurance you will be working very closely with the Trust’s Chief Nurse, Medical Director, Divisional directors and Divisional Medical...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Care Directorate is seeking an enthusiastic international patient relations officer to support the International Centre Team predominately at Sutton. We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The post holder is an integral member of the Nuclear Medicine and PET/CT Department. The post holder will coordinate all administrative aspects of the Nuclear Medicine and PET/CT Services including patient communication, reception, scheduling and clerical duties. - Ensuring that appointments are scheduled in an efficient and timely manner, so that results...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Occupational Health Administrator at The Royal Marsden NHS Foundation Trust. You will contribute to the the efficient running of the Occupational Health Department by providing reception and administrator support to the multi-disciplinary team. You will have experience of working on a reception including diary...


  • Chelsea, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

    The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients and families on the Neonatal unit. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient, their family and their individual needs. The Neonatal Administrator will...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science,...

  • Healthcare Assistant

    1 month ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    At the Royal Marsden we have a distinct set of values that define what we are and how we behave. Our values encompass showing kindness and compassion and putting our patient care first, offering ideas for improving the quality and safety of services and supporting others in new ways of working, taking responsibility for personal and team performance and...

  • Team Lead Urology

    1 week ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    This is an exciting opportunity to join our growing Urology team within Europe’s largest cancer centre and to provide the highest standards of support to our patients. This post is based at the Chelsea site working to provide an invaluable patient focused service, and to support the team as administrative team leader in the Urology unit. The main...


  • Chelsea, United Kingdom Sovereign & Bale Full time

    Senior Occupational Health Therapist / Practitioner _ Training **Salary**: £35,007 - £40,311 Location: Home Based Purpose We are looking for an individual who can manage and develop a multi-disciplinary team of trainers and administrators within our Occupational Health Service, taking responsibility for development of the training division through a...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    Assist the pharmacy team (under the supervision of a pharmacy registered professional) in providing a high quality service to patients, customers and pharmacy staff. To undertake general reception and administration duties including receiving in and the issuing of prescription and the completion of any administrative tasks. Take part in the management of...

  • Medical Pa

    1 month ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Royal Marsden NHS Trust is the largest comprehensive cancer centre in Europe with a national and international reputation for high quality patient care, research and development and education. Good IT skills, audio typing, excellent telephone manner and good interpersonal skills are required. Experience in a medical environment would be desirable but not...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Clinical Trials Urology Unit Chelsea (CTUUC) is looking for an enthusiastic Assistant Practitioner to work with them for 1 year (fixed term contract). The Assistant Practitioner is an essential valued member of the team appointed to support Registered Nurses (RN) in the delivery of patient care. The role involves contact on a physical and psychological...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    An opportunity has arisen at The Royal Marsden to work within the Renal, Skin and Melanoma Research Unit as a Clinical Trial Administrator. This is a pivotal role and you will be part of a team of qualified and skilled medical and nursing staff, taking part in an exciting range of clinical research studies. Ideally with previous clinical research...

  • Radiotherapy Aide

    4 weeks ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Royal Marsden NHS Foundation Trust has an international reputation for high quality patient care, education and research and its partnership with the Institute of Cancer Research has created the largest comprehensive cancer centre in Europe. This is a fantastic opportunity for a motivated and enthusiastic individual who thrives on working in a busy...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    This is an exciting opportunity to join our growing and successful Private Care Division within Europe's largest cancer centre and to provide the highest standards of support to our patients. This position provides a vital role in ensuring the financial pathway for private patients is effectively managed, from patient registration in guaranteeing funding for...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The cancer rehabilitation assistant is an active member of a team that provides a high quality; evidence based rehabilitation service for the patient with cancer across the lifespan. Taking referrals from qualified Speech and Language Therapy staff, the post holder will work both independently and with supervision to deliver individualised therapeutic...


  • Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Royal Marsden NHS Foundation Trust is the largest comprehensive cancer centre in Europe with a national and international reputation for high quality patient care, research, development and education. As physiotherapists we are key members of a multidisciplinary team geared to the rehabilitation of patients undergoing surgery, radiotherapy and...

  • Ppie Coordinator

    1 month ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Royal Marsden Hospital (RM) puts patients at the heart of everything we do. We are committed to ensuring our patients have the best experience and that patients, carers and members of the public can be involved and engaged in our work in many different ways. An exciting opportunity has arisen within the Nursing Risk and Quality Division for a dynamic...

  • Estates Officer

    1 month ago


    Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Estates Department operate and maintain, energy and environmental resources, controls, electrical and mechanical services providing power, lighting, heating, air conditioning to wards, outpatients and operating theatres. Estates directly impacts on patient welfare, frontline clinical care, infection prevention and control and energy efficiency and...