Radiotherapy Aide

The Royal Marsden NHS Foundation Trust has an international reputation for high quality patient care, education and research and its partnership with the Institute of Cancer Research has created the largest comprehensive cancer centre in Europe.

This is a fantastic opportunity for a motivated and enthusiastic individual who thrives on working in a busy patient facing role and who wants to join our friendly and hardworking team of Radiotherapy Aides.

This role is relied on by the radiotherapy team to primarily perform administration, clerical and reception duties as well as ensuring a safe and welcoming environment for the patients attending Radiotherapy. This role also requires you to be an approachable and engaged 'first face' for our patients as appropriate throughout the radiotherapy pathway.

We are looking for an efficient and organised person with excellent interpersonal and communication skills. You will also be IT literate with an interest in working in a healthcare and technology driven environment.
- To carry out in a responsible and efficient way the provision of reception duties & clerical support to the radiotherapy department.
- Provide patient support as appropriate to assist the patient pathway.
- Be able to work flexible hours to support effective service provision.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.
- Provide friendly and professional reception of patients and their escorts.
- Record the attendance of patients in the Hospital Information System (HIS).
- Make bookings for Radiotherapy treatments in collaboration with the radiographic staff.
- Arrange patients’ appointments and provide summary and arrange hospital transport and outpatient clinic appointments as required.
- Contact clinical specialists and doctors as directed by radiographers and nursing staff.
- Greet visitors to department and make contact as appropriate.
- To appraise the superintendent radiographer of stock levels for routine supplies and consumables and complete purchase orders for approval as necessary.
- Collect case notes, treatment records, templates and other radiotherapy equipment upon request of the radiographers. To include gathering details of previous treatment from outside the Trust.
- Prepare and collect files and notes for meetings as requested.
- Make room bookings as requested.
- Contact patients by telephone in advance of scheduled planning appointments to ensure attendance and to eliminate wasted appointment slots.
- Ensure patients are prepared correctly for planned procedure following defined protocols.
- Maintain records of all patients and private patients. Maintain Radiotherapy treatment record archive.
- Handle general and telephone enquiries.