Customer Service Advisor

2 weeks ago

Welwyn Garden City, United Kingdom PayPoint IT Full time

**We are looking for people, with the right skills, commitment and capability to deliver a service to consumers assisting them with their queries to ensure they can access their DWP allowance/payments. If you have a genuine dedication to help customers, your customer-focused, and able to deliver exceptional service with empathy and compassion to people who need your support and want to make a real difference to lives of others you will find great satisfaction in this role.**: The pace is fast so we need people who are driven, focused, resilient and want to succeed.**What would we like from you?**

The ability to handle challenging and difficult conversations with customers
- Excellent communication and empathy skills with the ability to build rapport quickly over the phone
- Excellent customer service skills
- Great resilience
- Experience using Microsoft products such as Outlook and Excel
- Good listener
- Provide the right solutions to customers
- Someone who really wants to make a difference
- Flexibility - you may be asked to cover some extra shifts
- Consistently deliver customer service targets and service standards targets**It would be great if you already have**

Experience working in a customer focused role where you have previously worked with extremely vulnerable people.
- We pay £21,000 plus pension / private medical / 25 days holiday with the option to purchase 5 more days
- Various shift patterns available
- You will be required to work in our Welwyn Garden City office AL7 1EL for the first 3 months and then this will be a hybrid role.**Description**

**Key Responsibilities**
- The ability to handle challenging and difficult conversations with customers
Excellent communication and empathy skills with the ability to build rapport quickly over the phone

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