Customer Service Advisor

3 weeks ago

Letchworth Garden City, United Kingdom Ellis Mason Ltd Full time

ARE YOU GOOD WITH CUSTOMERS AND CONFIDENT ON THE PHONE?
Ellis Mason are recruiting for a**CUSTOMER SERVICE ADVISOR**to join a highly successful based business based in Letchworth. The role will involve customer service, administration and purchase ledger, all of which will be trained by the OfficeManager.

As the **CUSTOMER SERVICE ADVISOR**, you will join an experienced team of people who all work together to reach the company goals.

THE SALARY & BENEFITS
- A starting salary of £22,000-£24,000 per annum
- Your share of the company’s profits in the form of a lucrative uncapped bonus
- Extensive training on the company, their products and the industry
- Continuous ‘on the job’ training and professional development
- Pension scheme
- 25 days paid holiday per year (plus 8 bank holidays)
- Monday to Friday 8.30 am - 5 pm

THE JOB
The main duties included within the role of**CUSTOMER SERVICE ADVISOR**are:

- Responding to incoming customer calls in a positive, helpful manner
- Creating and sending quotations as requested
- Effectively taking customers orders and inputting the details onto the in-house database
- Keeping the customer informed of delivery timelines and any delays
- Taking the time to learn the company's products in order to respond to any customer product enquiries
- Handling any customer complaints and reaching a suitable solution
- Managing the full sales order process from the initial customer enquiry through the order process and onto after sales care
- Full training is given on the purchase ledger tasks. These will be to assist the current purchase ledger assistant.
- Other adhoc tasks

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