Customer Service Representative

4 weeks ago


Remote, United Kingdom HubEurope Ltd Full time

**About us**

Please see our webite

HubEurope - Focused on E-commerce

Induction & Training: You’ll receive a comprehensive induction and benefit from a one-to-one training structure, implemented by our Head of Customer Experience. Training will cover how our customers use HubEurope, how our software works, and how we support our customers through any queries they may have. Training will be delivered on a virtual one-to-one basis, with a documentation base available to support knowledge and learning of our internal and external processes.

Key Responsibilities: - Acknowledge and triage tickets effectively within our service level agreements. - Be a trusted point of contact between our customers and partner carriers. - Manage expectations and notify customers of updates on their open queries. - Drive tickets through to full resolution and ensure consistent customer satisfaction. - Answer our customer service phone line and direct our clients to the appropriate department. - Escalate customer queries to Line Manager when required. - Pass on customer comments and feedback to our product improvement team. - Assist in occasional account setup. - Other ad hoc duties as required.

Qualifications Previous experience in a customer service role is required, with online/Helpdesk experience preferred. An understanding of e-commerce and courier networks is beneficial, but not essential. You will have a natural talent for connecting with people, quick problem-solving ability and a positive attitude You are a great listener, confident communicating online and occasionally the odd phone call when needed.

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- Work from home

Schedule:

- Monday to Friday
- Overtime

Work Location: Remote

Expected start date: 20/01/2023



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