Appointment Scheduler

7 days ago


Stafford, United Kingdom University Hospitals of North Midlands NHS Trust Full time

Band 3 Appointment Scheduler / Clerical Officer

Breast Screening / Breast Care Department based at County Hospital, Stafford but may include cross-site working over UHNM sites

Imaging Directorate

An opportunity has arisen for a part time Appointment Schedulers /Clerical Officers.
- To exchange verbal and written information with patients, staff and carers, requiring tact and diplomacy.
- To support other Appointment Schedulers/ modality secretary when problems arise around patient scheduling or admin tasks and ensure they are resolved efficiently and with a professional manner.
- To highlight to the Office Manager when waiting times for particular examinations cannot be met and provide a comprehensive explanation for the reasons.
- To ensure that all duties are undertaken in a professional manner and the confidentiality of information is maintained at all times.
- To organise and prioritise work when required, including the responsibility of ensuring that the waiting list is booked in order of age of request/priority.
- To learn the Band 3 responsibilities relating to Breast Screening and provide the administration support to the existing team.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact


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