Reception Manager

2 weeks ago

London, United Kingdom Bennett Hay Ltd. Full time

Bennett Hay have a fantastic opportunity for an exceptional Reception manager to join us at a busy global consultancy firm who partner with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.

You will lead your team to deliver a world class guest experience that represents our clients culture. This starts with a memorable first impression, ensuring that guests have a smooth transition from arrival to their host, anticipating their needs duringtheir time on site and responding efficiently to any support requirements.

You will be a guest service ambassador, elevating the standards for the guest experience and leading the way for your team and other service partners.

You will be responsible for building and maintaining a high performing reception team, training and coaching colleagues, supporting them in their development to meet current and future client needs. We value our people and you will play an important rolein creating a positive team culture, motivating, recognising and rewarding performance, and driving colleague engagement.

We are an adventurous company and we will be looking to you to drive innovation in the service for your client, to deliver impact on site, with support from your colleagues across Bennett Hay.

You will also be responsible for managing the clients meeting spaces, coordinating requests, and ensuring hospitality requirements are met.

You will be managing a busy calendar, and strong administration skills are a must in this role.

You will be responding to a variety of support requests from the client and their guests, providing a concierge service of the highest standard.

**What are we looking for?**
- You will have exceptional guest service experience and will be able to demonstrate to your team how to achieve your high standards.
- Previous experience in a prestigious guest service environment is essential, we are looking for someone with 5* hotel and corporate experience.
- You will have proven people management skills and will be an individual who will contribute to our enthusiastic and positive team culture.
- You will have a can-do attitude, able to adapt, prioritise and innovate.
- Strong administration skills, and be able to prioritise and manage your own time.
- You will have excellent written and verbal communication skills, as well as solid knowledge of MS Office.

Our clients cultures and values mirror our own and we are looking for someone who will integrate into both organisations;
- Personal - a bespoke approach, respect for individuals and diversity.
- People first - Clients, Colleagues, Guests, a focus on long term relationships
- Adventurous - expanding what is possible, empowered to challenge the status quo.

**What we offer...**
- A salary of £50,000.
- Working hours Monday - Friday, 7:30am-6:30pm, 40 hours per week on a rotating shift pattern.
- 23 day’s holiday per year (plus public holidays)
- At Bennett Hay our colleagues wellbeing is very important to us, and so our package also includes;
- Pension and Life assurance
- Health Cash plan for you and your dependents
- Access to our benefit scheme including gym membership, high street and travel discounts, and a cycle to work scheme
- A friendly & supportive work environment with a sense of community
- Professional growth

**Who are we?**

Bennett Hay are renowned for delivering a seamless guest service, exceeding guest expectations and creating a truly memorable experience across the workplaces of London. We offer a bespoke, personalised service for our clients, and our teams are trainedto make sure every little detail is just right for our guests.

We are proud to say we achieved Investors in People Gold accreditation this year

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