Deputy Reception Manager

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Portico Full time
Job Description

Portico are currently on the lookout for Deputy Reception Manager, for our team based with a world renown insurance company in the City.

The role of a Deputy Reception Manager is to ensure that the reception runs efficiently in the absence of the Reception and Switchboard Manager, and all reception and hospitality duties are attended to. The Deputy Reception Manager will also ensure that all functions are carried out in accordance with the stipulated protocols and procedures.

The successful candidate will work closely with the company’s staff and their clients, as well as other service and business partners to ensure a seamlessly high-level standard of service is delivered. It is a highly visible role, and the Deputy Reception Manager will always be seen as an overseer and an ambassador. The Deputy Reception Manager role is very hands on, with the successful candidate not only ensuring that an exceptional high level of service is delivered by the team. But also ensuring the effective utilisation and management of space within their domain whilst being open minded, adaptable, and flexible in an ever changing and evolving business.

Hours: 40 Hours per week from 8am-5pm from Mon-Fri.
Salary £41,200.


Qualifications

Experience in overseeing a large team, covering all first line aspects such as absence, holiday and rota management are important for the successful candidate. It is also expected that candidates will have knowledge of exceptional service and be able to demonstrate how they have led these services within a previous position.

Candidates will preferably have experience of working in customer services, within a high end corporate or hotel environment.

Other requirements are: -

  • The ability to communicate clearly and with assurance both face to face or over the telephone.
  • The ability to engage with people at all levels, building rapport.
  • Immaculate personal presentation & appearance
  • A consistently excellent customer focused manner.
  • The ability to be proactive.
  • The ability to manage change.
  • A keen eye for detail


Additional Information

What's in it for you?

  • Competitive holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour confidential helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.

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