Customer Service Advisor

4 weeks ago

Nottingham, United Kingdom Buttercups Training Full time

Work from beautiful Buttercups House for a market leading pharmacy services training provider as a Customer Service Advisor.

This is a rare opportunity to join a growing SME that is achieving great things whilst supporting a healthy work-life balance.

We aim to make it easy for pharmacies across all healthcare sectors to access mandatory training to support the development of their employees. We do this by providing engaging e-learning packages via our b-Hive platform to ensure that their learning experience is efficient and fun, whilst providing the tools required for a long and successful career in pharmacy.

We are the number 1 provider in our sector, GPhC accredited for our pharmacy programmes, listed as a main provider on the register of apprenticeship training providers, Matrix accredited, and immensely proud of our recent Ofsted grading.

We are looking for talented people to help us make those companies even more successful. You will be helping our customers identify whether Buttercups Training is right for them, whilst providing advice as to how to develop their career within the different sectors of the pharmacy world.

If you are passionate about personal development, education and customer experience, and would like to work for a fast-growing accredited training provider, then read on

**What is involved in this position?**

As Customer Service Advisor you will be expected to act as part of the Customer Services team and support the Operations department, to ensure that team objectives are met on a day-to-day basis.

Applicants must have excellent overall IT skills and be proficient in using Microsoft Office Suite and, in particular, Microsoft Word and Excel. Excellent verbal and written communication skills will also be essential to the role.

**Helpline support**

Our Customer Services Team are the friendly, welcoming faces of Buttercups Training. Every interaction via phone passes through our CST and they are caring and patient with all requests they receive. Before interacting with our learners and pharmacy professionals, you will be trained and coached on how to answer our calls.

To provide great support, you will need to be enthusiastic, genuinely interested in helping learners succeed and enjoy talking to Pharmacists, Practice Managers and Pharmacy professionals over the phone.

**Assessing and administrative support**

To support our administrative functions, you will need an excellent level of written English, have a passion for attention to detail, and enjoy seeing customers thank you for your quick responses to their questions.

**Help Buttercups Training be the best**

Once you are comfortable with the support functions of the business, short project work is likely to arise to help different departments and support new products and services offered by Buttercups Training.

You will follow the correct channels to relay feedback, optimise our processes and feed into our overall offering to pharmacy professionals and beyond. We want to hear from all employees how we can make the best even better to stay ahead of the game.

Knowledge of the Pharmacy, Education and Training Sector is not essential as full training will be provided as part of the induction process, but applicants are advised that a positive, can-do attitude is an essential part of organisational culture at Buttercups Training.

**Is this role right for you?**

If you answer ‘Yes’ to all the below, this role is perfect for you
- Are you passionate about personal development?
- Would you enjoy helping pharmacy professionals develop their staff?
- Would you like to work in a fast-growing, market-leading, training provider?
- Are you interested in working for an innovative organisation?
- Do you find it easy to communicate in verbal and written English, in a clear and friendly way?
- Do you like talking to people on the phone?
- Do you believe attention to detail is important?
- Do you consider yourself passionate and driven, both about work, and about life outside of work?
- Do you love ‘going the extra mile’ to deliver outstanding customer service?
- Are you looking to work full-time (37 hours per week) on a two week rota, week 1- 08:30- 16:00 Monday to Thursday, 08:30- 15:30 Friday. Week 2- 10:00-17:30 Monday to Thursday and 10:00-17:00 Friday. Helpline hours are done via rota, this can be discussed once appointed.

**Salary expectations**

Depending on skills and experience.

**Job Types**: Full-time, Permanent

**Salary**: From £20,048.08 per year

**Benefits**:

- Additional leave
- Company events
- Health & wellbeing programme

Schedule:

- Day shift

Application question(s):

- All applicants must possess confident telephone manner, alongside excellent time management skills to fulfil the varied administration elements of the role. Please detail how you would manage this.

Work Location: In person

Application deadline: 10/07/2023
Expected start date: 24/07/2023

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