Customer Service Billing Support

5 months ago


Peterborough, United Kingdom Insite Energy Full time

Established in 2009, Insite Energy is a dynamic, fast-growing utility services company that provides services to distributed energy schemes in the UK, particularly district heating schemes. The services provided include metering & billing, installation (and retrofit) of pay-as-you-go equipment and ongoing maintenance.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our 4.6* Trustpilot rating.

With under 60 current employees, we are small but mighty, delivering more by working together. If you have the requisite skills and experience, share our passion for wowing customers and clients, and are an energised self-starter, we would love to welcome you on board our team

**Requirements**:
**Responsibilities for the Billing Support Assistant include**:

- Creation of different types of account breakdowns and statement of accounts for residents
- Reconciliation of payments against customer accounts to ensure that customer accounts are accurate.
- Calling residents regarding billing queries
- Completing postage for credit billed accounts every month in a timely manner
- Management of the CSBilling inbox
- Assisting Client Account Managers and other departments with ADHOC billing requests
- Supporting Customer Service Advisors with understanding breakdowns and account reconciliations
- Suggesting process improvements

**Essential skills and qualifications**:

- Prospective applicants must be effective in time management
- Display attention to detail and able to identify grammar, spelling, and numerical errors in correspondence
- Intermediate level in using MS Word, Outlook and Excel
- Must be able to effectively meet deadlines and prioritize work assignments for efficiency
- Excellent organisational skills

**Desirable but not essential**:

- Experience in a similar role
- Energy/Utilities sector experience

**Working Location & Hours**

37.5 hours per week: Monday to Friday, 09:00 - 17:30 (30-minute lunch break with two additional 15-minute breaks)

St John’s Street, Peterborough, PE1 5DD, UK (Hybrid working available)

**Benefits**
- £22,000 (gross) per annum
- 20 days holiday per year + English bank/public holidays
- Pension matched at 4%.
- Employee online Wellbeing Centre + access to a free & confidential Employee Assistance Programme
- Employee discounts & deals scheme on a range of products & service
- Relaxed dress code
- Vibrant company to work for, great culture
- Free access to gym and Bootcamp classes at Stuart House, Peterborough
- Regular Social Events, including a Summer Party and Christmas Party
- DO RIGHT WITH INSITE - Our Corporate Social Responsibility Programme provides our employees with up to 2 days of paid time off per year to engage with company volunteering initiatives


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