Customer Service Representative
3 days ago
**Customer Service Representative**
Telford Copper & Stainless Cylinders is local family-owned business who are going from strength to strength in their operations, we value the family ethos within the business and working together as one.
We are looking for an enthusiastic, hardworking, and dedicated individual to join our team in the Warranty Department to provide customer services.
The objective of the role is to ensure any customer queries, complaints or problems are dealt with in an efficient and timely manner
Potential duties will include:
- The role is defined into two separate areas, customer complaints, and Warranty cylinder complaints that need to follow the warranty procedure;
- To ensure Customer complaints are sent to the relevant department head and copied to the managing director in writing;
- To Identify if the cylinder is within warranty or not;
- To ensure if the cylinder is within warranty and that the company warranty procedure as outlined in warranty procedures document is carried out (can be found in the procedures directory);
- To ensure that to the best of the companies’ ability complaints and cylinder defects are dealt with quickly and efficiently;
- To liaise with all appropriate internal staff, including management, on a daily basis;
- To approach the responsibilities of the job role with enthusiasm and determination.
The successful applicant will be bright, forward thinking, with a customer focus, attention to detail will be key and with a high ability to work under pressure in a fast-paced environment. You should be able to use Microsoft Excel and be computer literate. Training will be provided on specific in-house software on products which we manufacture/supply (including cylinders, renewable energy supplies i.e. Heat pumps and Underfloor Heating).
General hours of work are 9-5, Monday to Friday.
**Salary**: From £19,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
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